Notices
JetCat Turbine Direct Support Ask your JetCat questions here for the experts that know them. MrMatt and Bob Wilcox will field your inquiries.

JetCat: Current Service

Old 01-11-2016, 04:05 PM
  #1  
Mike06659
Thread Starter
 
Mike06659's Avatar
 
Join Date: Jun 2006
Location: Mercersburg, PA
Posts: 773
Likes: 0
Received 0 Likes on 0 Posts
Default JetCat: Current Service

Hey guys,

I wanted to get a some thoughts on how your service has been recently. Turn-around times, customer satisfaction, troubleshooting etc. Please do not turn this into a bash fest but just honest experiences. I have owned several JetCats over the years and have been happy with the turbines. Recently, I have sent emails and called about not receiving a reply and understand that they have been out at a trade shows but what about the emails in mid Dec? I have a turbine ready for service but wondering if I should jump ship? Anyway, just wanted some current honest experiences and not a bash fest.

Thanks,
Mike
Old 01-12-2016, 04:04 PM
  #2  
lovemykoko
 
Join Date: Jun 2014
Posts: 42
Likes: 0
Received 0 Likes on 0 Posts
Default

from my personal experience simply flawless
Old 01-12-2016, 04:25 PM
  #3  
Mike06659
Thread Starter
 
Mike06659's Avatar
 
Join Date: Jun 2006
Location: Mercersburg, PA
Posts: 773
Likes: 0
Received 0 Likes on 0 Posts
Default

When was the last time you needed service?
Thanks,
Mike
Old 01-12-2016, 05:14 PM
  #4  
lovemykoko
 
Join Date: Jun 2014
Posts: 42
Likes: 0
Received 0 Likes on 0 Posts
Default

sep. 14
Old 01-12-2016, 05:38 PM
  #5  
Mike06659
Thread Starter
 
Mike06659's Avatar
 
Join Date: Jun 2006
Location: Mercersburg, PA
Posts: 773
Likes: 0
Received 0 Likes on 0 Posts
Default

Good deal lovemykoko
Thank you
Old 01-18-2016, 03:43 PM
  #6  
martin178
 
Join Date: Oct 2006
Location: Boischatelquebec, CANADA
Posts: 14
Likes: 0
Received 0 Likes on 0 Posts
Default

Jetcat service for my part is pretty good.
I send a P80se on dec 23. It was repaired and the turbine is on its way back (Canada). I spoke to jetcat personnel twice during that time, every thing went smooth.

By the way, this is the third time i am sending a turbine over for repair, it has been about the same turn around every time.
Old 01-18-2016, 06:34 PM
  #7  
Mike06659
Thread Starter
 
Mike06659's Avatar
 
Join Date: Jun 2006
Location: Mercersburg, PA
Posts: 773
Likes: 0
Received 0 Likes on 0 Posts
Default

Deleted: broke my own rule

Last edited by Mike06659; 01-19-2016 at 07:58 AM.
Old 01-22-2016, 07:56 PM
  #8  
BlueBus320
My Feedback: (57)
 
Join Date: Mar 2002
Location: Rockville Centre
Posts: 1,635
Likes: 0
Received 0 Likes on 0 Posts
Default

Did you send it in? I have a P160 that I'm thinking of sending in to upgrade the ecu & pump, but it is working fine now. I'm leaning on sending it in & seeing what happens.
Jay
Old 02-07-2016, 01:46 PM
  #9  
morwan_gsm
Member
 
morwan_gsm's Avatar
 
Join Date: Feb 2011
Location: Alexandriya, Egypt
Posts: 72
Likes: 0
Received 0 Likes on 0 Posts
Default

I have contacted them last year (Germany) for some RPM unlocking advice and they replied right way, good service based on my first experience with JC
Old 02-09-2016, 09:39 AM
  #10  
Mike06659
Thread Starter
 
Mike06659's Avatar
 
Join Date: Jun 2006
Location: Mercersburg, PA
Posts: 773
Likes: 0
Received 0 Likes on 0 Posts
Default

I never did get a reply back from JetCat USA regarding my issues and kind of odd that they never asked to take my name and number down to give me a call back when their scheduled allowed. I'll chalk it up to "loss in the mix"
Old 05-02-2016, 05:45 PM
  #11  
Mike06659
Thread Starter
 
Mike06659's Avatar
 
Join Date: Jun 2006
Location: Mercersburg, PA
Posts: 773
Likes: 0
Received 0 Likes on 0 Posts
Default

I know something had to be up with JetCat USA or at least something would eventually give. Glad to see Todd at Dreamworks is taking over JetCatUSA service. It should be positive! Congrats Todd!!

New USA Representation for Jetcat Products and Service
- Announcement For the USA -

There are many things to consider when selecting a model turbine, turbo-prop or helicopter power plant. A level of trust must extend between the supplier and the customer. At JetCat, we take great pride in earning this trust, as we have since our beginning.


Unfortunately, in regards to the American market and our US representative JetCat USA, we have recently failed to maintain that level of trust and consumer confidence the American market demands. In an effort to restore product confidence, and commit to a level of service and support JetCat customers deserve, I have taken executive action to release our current US representative and appoint a new person to lead JetCat USA as of April 15th, 2016.


Based on his extensive industry knowledge, business leadership skillset, and passion for providing unparalleled customer support, I welcome Todd Witkoff of Dreamworks Model Products as our new distributor and JetCat representative for the USA. I have no doubt Todd’s leadership will meet the expectations of our US customers and provide the level of support each and every JetCat customer deserves.
I wish to express my apologies to those that experienced a period of “disconnect” from JetCat USA and request a little patience as we finalize the transition and Todd has an opportunity to get settled in. It is our sincere desire to build our customer's confidence once again; and we are fully committed to accomplishing that goal.


Over the next few months a full service and repair facility will be established as soon as possible in order to provide the excellent service you, our customer, deserves. In the meantime, all repairs from US customers will be treated with priority and executed by JetCat Germany in the shortest time possible. All engines requiring service from this date forward should be sent to Dreamworks Model Products for expedited dispatch to Germany. Should you require immediate service, please contact Dreamworks Model Products directly before sending your engine so the required documentation can be included with your return. We ask for your patience during this time of transition and look forward to keeping JetCat a leader in the micro-turbine industry.

Sincerely,
Markus Zipperer
CEO
Ing. Büro CAT, M. Zipperer GmbH
JetCat Germany
Wettelbrunnerstrasse 6
79219 Staufen
GERMANY

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.