Notices
JR Radio & Spektrum Radios Discuss all your JR and Spektrum gear.

Kudos to the Horizon Service Center!

Old 02-22-2008, 01:59 PM
  #1  
Zeeb
Thread Starter
My Feedback: (41)
 
Zeeb's Avatar
 
Join Date: Nov 2004
Location: St George, Utah UT
Posts: 5,466
Received 45 Likes on 34 Posts
Default Kudos to the Horizon Service Center!

Hey Danny,

I wanted to pass along how completely happy I am with my recent experience with the Service Center.

I bugged 'em on the phone before sending in my rx's for the firmware update, then to make sure the rx's had arrived. Everyone I talked with was cordial and competent. Then they called when the rx's were done as I'd requested so I could pay to upgrade the return shipping to 2nd Day Air service.

I sent in a total of 10 rxs; R921's, AR7000's, AR6200 and AR6100's. They turned them around in just a couple of days and I have them back now. They all work as advertised and there was a note from the tech about what was done, very considerate and professional.

And thank you for all the time you spend here answering our questions!

Kudos to ALL...
Old 02-22-2008, 02:12 PM
  #2  
jmohn
Senior Member
 
Join Date: Jul 2007
Location: San Jose, CA
Posts: 2,060
Likes: 0
Received 0 Likes on 0 Posts
Default RE: Kudos to the Horizon Service Center!

I second that! I was very upset with the four lockouts I had with my Spektrum system. They not only took care of my problem, but offered it to everyone! I want to thank Beverly and everyone at Horizon for stepping up and doing the right thing! You have my respect and business from now on!


Jeff
Old 02-22-2008, 03:40 PM
  #3  
onewasp
Senior Member
 
Join Date: Dec 2002
Location: USA
Posts: 2,035
Likes: 0
Received 0 Likes on 0 Posts
Default RE: Kudos to the Horizon Service Center!

Make that a "third!".

For years I've had but one good and satisfying experience after another with both Horizon AND their Service Dept.

I am at a loss to understand how my contacts with them could have been handled better.
In MY experiences (plural) 'better' simply isn't possible.
Old 02-25-2008, 09:17 AM
  #4  
dsnyder
 
dsnyder's Avatar
 
Join Date: Jun 2002
Location: Champaign, IL
Posts: 9,365
Likes: 0
Received 1 Like on 1 Post
Default RE: Kudos to the Horizon Service Center!

Very good to hear! Thanks for posting!
Old 02-26-2008, 08:34 PM
  #5  
Ken6PPC
 
Join Date: Jun 2006
Location: Cincinnati, OH
Posts: 883
Likes: 0
Received 0 Likes on 0 Posts
Default RE: Kudos to the Horizon Service Center!

I sent five Rx's in for the firmware upgrade, and turnaround was very quick.

All five of my Rx's reconnect nearly instantly now, even the one AR7000 that took FOREVER to reconnect before the upgrade.

I'm another happy Horizon customer!
Old 03-09-2008, 05:07 PM
  #6  
tail strike
My Feedback: (1)
 
tail strike's Avatar
 
Join Date: May 2003
Location: North Las VegasNV
Posts: 789
Likes: 0
Received 0 Likes on 0 Posts
Default RE: Kudos to the Horizon Service Center!

Add me to the list I sent in two 921 recievers and 4 satalites I too buged them about if they got them and then when they were done.
Larry was one of the specialist and Korey as well as a few others.
They were all very polite and professinol.
Grest service thats why I go with the best [sm=thumbs_up.gif][sm=thumbs_up.gif]

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.