WHAT'S WRONG WITH NITROPLANES.COM?
 

What's wrong with NitroPlanes.com? Ya, Let us know! Leave your comment or complaint and I'll have the bosses read this and see if I take out some of those frustrations....

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Dislikes:

- Manuals - Ugh. This needs work. At the very least manuals should be visible. Some are VERY bad photocopies. Put manuals ON-LINE.
- Parts - Put up an on-line parts catalog please.
- Web page lists everything as "Sold Out". Move no longer stocked items to a "discontinued section".
- Covering used on some planes, does not remove cleanly for repairs, etc.. Look for a better coverling material.
- You'll keep customers happier if you respond to e-mails more quickly. You don't have to solve EVERY problem, but you should respond. This is improving though.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Everything i wanted to buy is SOLD OUT! you could have made a couple of hundred off me today!!

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

When you DO make an 11% off offer, and something is sold out, at the least permit people to order the item with the discount and offer it to them when it arrives.

Then make sure that the sold out items are replenished in a TIMELY manner, not 2-3 months later when you happen to get the next boat shipment. Do something about the delays PLEASE!.

People will wait a week, maybe two... for a good deal and item... then they look elsewhere. I know I do.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

ok I'll still honor 11% off if planes that are currently sold out. Please post a message on the thread that I've created on planes you like to see back in stock. Thanks

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Good move!

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

I was thinking about the P-38 until I read about two modelers trying to get parts for their planes and they were lied to and given false shipping numbers. What is up with that! I do not want an aircraft that you can't get parts for. I guess I will hold off for now and wait or find it somewhere else. Too bad, Bad press spreads. These modelers are complaining in other threads on the U

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

A few bad experiences never equates to a horrid seller/company.

Not to be an apologist for Nitroplanes, but you really can't please everyone, though you can try.

I've seen plenty of posts badmouthing Tower Hobbies as well, yet I've have had nothing but great experiences with them too.

Mistakes do happen, and smaller companies have a harder time.

Just go in with your eyes open and you'll do fine.

Parts may indeed be an issue in the short term, as NP is just gearing up for this... however this is not a show stopper.

Have you tried purchasing parts from the big boys?

Try buying a set of wings sometime. You can usually buy a whole new model for the cost!

The NP planes are priced, so that I've picked up several Ultimate 40S's as "parts planes" for my small fleet of Ultimate 40S. These are cheaper than buying the individual parts of other planes.

But yes I'd like to see them improve the parts situation as well, especially the lower cost items.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Ya, we've had some bad press from a few people here on RCU so that's why we have this support forum now.... And if you are referring that P-38 case from Mr. Paris, I think we are cool now...and we never provide fake tracking# nor false shipment...sometimes it all depends on some luck with a few customers...with Mr. Paris's case, it's like having a bad day at poker...just no luck...we did ship him the replacement part with tracking# 420967619101805213907249488610 at no cost with USPS....shows delivered, but he claimed he never received it....i can tell he's a honest guy so we don't blame him for getting all hot over something that he still thinks we never shipped...so we'll just take his case as a good learning experience to further improve our service....and as anyone may have guessed right, raidentech.com is our parent company but because raidentech.com is overloaded with calls and emails on other stuffs (besides airplanes) everyday, they were unable to provide enough supports for the good airplane people...that's why we spin off nitroplanes.com so we can assemble a team of customer service just to cater to this special group....and i think with Bob P.'s case, we were in the process of relocating to a bigger warehouse so things got REALLY MESSY from July to September of 2006...i mean, we were moving people, computers, database, servers, inventories, furnitures, junks and all sorts of craps that i guess alot of things sorta screwed up during the whole process...

anyway, now that we have a MUCH bigger warehouse and office and a bigger staffs, things will be improving and we'll continue to provide the best quality products at the best price with the best service (especially for RCU and AMA members)

as for replacement part supports, it'll be up on the website very soon...you know the wings and fuselage are hard to pack and they always seem to be shipped damaged...taht's why we dont have them up yet....we just hv to work with a better box mfg to come up with a better solution to ship those stuffs without having them crushed by UPS and FEDEX....but i guarantee you they'll be up very soon because that's like always on the #1 request list....

bottomline, most of our bad press came from our parent company raidentech.com (we still work together, just a different set of customer service team and managers...) but if you order with nitroplanes.com, you'll guarantee the best service at the best price...and we will always match anyone's price and service if you let us know!


PS: Raidentech.com is improving alot too...i mean they had like only 2 customer service guys last year doing emails/phone calls and RMA....but now they have over 10 people specializing...so ya...everything's improving and nobody wants to pist off anymore RCU people : )

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Mr. Nitroplanes: The above post is very heartening! It is really good to see you posting this update and how things are improving. I have ordered four times from Raidentech and all my experiences have been satisfactory overall. Just one minor issue with wingtips on a P-47.

The model airplanes you are bringing into this country from Asia are really quite exciting to see and I am happy to learn that customer service is now a concern and priority of your company. :)

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

I enjoyed pushing the submit order for the $75 540 45" until I saw the shipping and handling fee. I purchased nevertheless, although your S&H fee seems to be a means of countering the good aircraft prices. I would appreciate feedback on this subject, Thank you.

Nitro

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Hi, the shipping is pretty accurate on the airplanes we sell...although the edge 540 seems like a small plane, it's actually pretty huge! it's considered OVER-SIZE by fedex already...you'll see it when you receive it....and also, you have to factor in the cost for us to pack the item....we have to pay for the outside boxes and those boxes cost like $2-$5 on average depending on the size...for a box like the edge, it's around $3+ already (extra-layers also added to protect the wood pieces) and then labor fee too! so ya, we do our best not to rip off on shipping....

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Hey there guys,
I'm another one of the Nitrostaff and i would also be answering some of your needs and questions or concerns regard less of anything. So feel free to ask us anything that you will like to know.



nitrostaff3.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Nitrostaff,

Thanks for the S&H fee explaination ... I must say, the Edge 25 arrived and it was packed very well. I'll post another thread concerning the looks of the Edge 25. Thanks

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

I for one apreciate what you are doing here. It shows you care about more than making a buck while this is of course the primary reason for going into bussiness you must care about your product and customers satisfaction to stay in bussiness. As far as what I would like to see from Nitroplanes; lets face it, these models comming out of Asia are beautiful but the biggest complant I have heard of these models is lack of strength and over use of hotglue. Can these models be offered as ARC's (almost ready to cover) or even as laser cut kits? I for one have seen many models I like on your site but never commit to buy due to to the reports of hotglue joints simply seperating without breaking any wood far to easily.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Is there a good market for ARC kit? Actually we have considered that, but never really put any effort into it yet...maybe we'll consider having some ARC for people who like to put stuffs together...i'll let u know what's the price difference between the ARF and ARC when I have some discussion with the factory...as for the overuse of hotglue, i don't really know about that (actually i have no idea about this)....can u tell me something about overusing hot glue because obviously everyone here is way knowledgeable on arf than we are...so ya, just figure i can learn something and pass it on to further improve our products [8D]

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

nitrostaff1: A model airplane (fiberglass, balsa, plywood) needs to be glued together with a strong, quality adhesive. Such as CA glue, and epoxy. Also, wood glue for some areas is fine. Hot melt glue was never intended for assembling airplanes. It is intended for general glue work like paper crafts or attaching loose hanging wires to a box or something. One of the great problems with model aiplanes assembled in Asia has been the use of hot melt glue in the assembly of these models. The stresses, vibrations, nitromethane fuels, etc dissolve and break down these hot glue joints and the plane disintegrates. Not only is it a maddening result to the modeler, it is also a potential safety hazard to modelers and spectators alike.

Get rid of the hot glue altogether. It does not belong in a model airplane. Period.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Ditto what Kmot said.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

You'll awesome, Kmot!

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

I also have to agree with Kmot.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

This is not really a complaint about Nitroplanes but a sujgestion for marketing improvement. Many manufacturers have video links displaying the capabilities of their ARF's. It's one thing to write up a plane saying that it can do something (we as consumers are fairly confident that the write ups a exagerated) however, it's another thing entirely if you show me:D One of the best examples of this being done is by Ohio Model Planes. a.k.a. OMP. I will point out that you guys put up the best still shots of all models sellers on the web that I have come across.[sm=thumbup.gif]

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Hi, this is something we have thought about doing it few months ago! It's something we will be working on definitely but now we have to finish building the "[link=http://www.nitroplanes.com/arfrcplsppas.html]part support page[/link]" ... I think you will see streaming videos after Christmas when things settle down

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Hi!!! Good news! None of our airplanes use hotglue...we apply ca and epoxy only so you don't have to worry about that...i talked with the mfg and they understand the consequences of hotglue so they dont dare to do that....and plus we sold like tons of airplanes already and never had a case where a customer complained about things falling apart in the air :D

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

yes i bought an ultimate 40 an it is still setting cause in the instruction there is no mention of the cg an your advice was to fly it any way an that is very dangerous thing to do

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

I have not bought any nitroplanes models because of the problems I have seen others modelers suffer.

#1. The retracts, I have seen these not hold up on other peoples planes. Then getting replacment parts has been a major challange. The point is, I don't want to need replacment parts. I want my retract gear to hold up to some slightly ruff landings.

#2. Use common mounting methods for retaracts, meaning I can replace the stock gear with say robarts if I need to.

#3. PR you guys have a HUGE bad rap, you have allot of making up to do. What ever you do, do not drop the ball. The best thing you can do is run a positive PR campaign. This is a goods start. Good luck!