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Not sure how satisfied with horizon / saito warranty

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Not sure how satisfied with horizon / saito warranty

Old 08-20-2008, 01:22 AM
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Sempiterna
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Default Not sure how satisfied with horizon / saito warranty

I purchased a Saito .72 in april. It ran great for 4 months until one day it broke the connector from the piston to the crankshaft. Called HH, and they suggested i replace it myself.

I did.. purchased the part, and replaced it. Took the engine back out and it fired up fine and ran for a few hours, BAM.. same thing..

Sent the engine back to HH, and they told me that it was my fault for rebuilding it 'incorrectly', and that it would cost over $200 to repair. i complained and told that i wanted to speak to a supervisor over it.. Next day I got a call from a manager saying that they cant hold up the warranty when it was my fault for rebuilding it 'incorrectly'. After some discussion they offered to sell me a new engine at cost, $120 with shipping.

My beef is they recommended that I repair it myself, and then refused to offer warranty repair after the same issue, happened a second time.

I took the $120 replacement, but I'm not sure how I feel about it
Old 08-20-2008, 03:13 AM
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frank99
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Default RE: Not sure how satisfied with horizon / saito warranty

if they asked you to repair it, they should send you a new engine,this a strange one from hh frank
Old 08-20-2008, 06:45 AM
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DavidAgar
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Default RE: Not sure how satisfied with horizon / saito warranty

Even thought they told you to change it, it is the old adage, If it is under warranty and you mess with it, you bought it. I am not sure what part broke, however $200.00 sounds a little on the high side. Good Luck, Dave
Old 08-20-2008, 12:51 PM
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Tall Paul
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Default RE: Not sure how satisfied with horizon / saito warranty

I have had nothing but very good relations with Horizon and Saito.When I break a Saito, I send it in.
Frequently, the repair is warranted, even on a couple years old motor.
On one .56, everything -but- the prop nut was replaced free!
Hitec is similarly good on repairs/replacements.
Old 08-21-2008, 09:23 PM
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rc-sport
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Default RE: Not sure how satisfied with horizon / saito warranty

They get paid from Saito to repair engines under warranty, I don't know why they would tell you to do it yourself.

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