Notices
RC Car General Discussions This forum is for all general discussions related to radio control cars. Check forums below for more specific categories if applicable.

Now this is good customer service

Old 10-24-2012, 04:13 PM
  #1  
samguan
Senior Member
Thread Starter
 
Join Date: Sep 2008
Location: Toronto, ON, CANADA
Posts: 1,853
Likes: 0
Received 1 Like on 1 Post
Default Now this is good customer service

Bought a Horizon Elliptical couple years back and it has long passed the warranty period.

The pedal started to make cracking noise whenever I try to use it. Couldn't find the parts online anywhere so I contacted Horizon and explained the situation to them. I was planning on buying two new pedals from them, however they sent out two pedals to me for free.

However, when the pedals came, they didn't fit on to my existing lower arms because they have updated the model with newer arms and pedals. Today, I just got a new big package with two more new pedals and two brand new lower arms. The item is big, around 50 pounds, I know it doesn't cost them a lot but if anyone were to send me something that size from the US, we are looking at over $100.

Anyways, I'm happy!

Ok, so RC side of things, I had similar experience with many RC companies and I think they have done a great job. I'm looking to buy a treadmill right now, will probably be Horizon just because of this.
Old 10-24-2012, 04:30 PM
  #2  
JohnP2
 
JohnP2's Avatar
 
Join Date: Dec 2011
Location: TX
Posts: 1,167
Likes: 0
Received 1 Like on 1 Post
Default RE: Now this is good customer service

I was unaware Horizin did anything but radio control, so thanks for spreading the word about your experiende.

I too, have been impressed with with them (their RC division).
Old 10-24-2012, 04:42 PM
  #3  
proanti1
Senior Member
My Feedback: (2)
 
proanti1's Avatar
 
Join Date: Dec 2004
Location: Boerne, TX
Posts: 4,299
Likes: 0
Received 1 Like on 1 Post
Default RE: Now this is good customer service

What the hell is up with all these topics lately? A ton of them have nothing to do with RC cars in any way.
Old 10-25-2012, 01:06 AM
  #4  
chasehq
Member
 
Join Date: Jul 2012
Location: N/A, NEW ZEALAND
Posts: 54
Likes: 0
Received 0 Likes on 0 Posts
Default RE: Now this is good customer service

It's waaay past my bedtime, I read that as Horizon Eppileptical, I figured maybe they hadbrought outan electric rc with serious cogging issuesor something *brains off*

SoH/Hobby do fitness gear too? that's wack...
Old 10-25-2012, 01:09 AM
  #5  
diy-pro
Senior Member
 
Join Date: Jun 2012
Location: , TX
Posts: 192
Likes: 0
Received 0 Likes on 0 Posts
Default RE: Now this is good customer service

<pre style="line-height: 17px; white-space: normal; color: rgb(42, 42, 42); font-size: 13px; "><pre style="white-space: normal; font-size: 13px; ">Well ebay does sell awesome batteries!!! Not mine tho just accused of soliciting someone elses stuff!!!!</pre>

http://www.ebay.com/itm/271087058436...84.m1555.l2649

http://www.ebay.com/itm/271087060641...84.m1555.l2649

http://www.ebay.com/itm/271087063695?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2 649</pre><pre style="line-height: 17px; white-space: normal; color: rgb(42, 42, 42); font-size: 13px; ">
http://www.ebay.com/itm/271087067925...84.m1555.l2649

http://www.ebay.com/itm/271087071975...84.m1555.l2649

http://www.ebay.com/itm/271087054041...84.m1555.l2649</pre>
Old 10-25-2012, 04:43 AM
  #6  
The Hedgehog
 
The Hedgehog's Avatar
 
Join Date: Jan 2006
Location: , CT
Posts: 9,999
Likes: 0
Received 0 Likes on 0 Posts
Default RE: Now this is good customer service

OFF TOPIC FORUM.
Old 10-25-2012, 03:34 PM
  #7  
Sigma.40
Senior Member
My Feedback: (1)
 
Join Date: Apr 2010
Location: Traverse City, MI
Posts: 1,048
Likes: 0
Received 0 Likes on 0 Posts
Default RE: Now this is good customer service

Horizon Hobby has great customer service. There was a minor problem from the factory with my 8ight 2.0 and they sent me the part plus over $100 in parts that had nothing to do with the problem.

Hpi is another good one. I lost the screws that hold the exhaust onto my 5SC and they were an impossible to find size (M5x65). I spent forever trying to find them but all the websites were out of stock and hardware stores didn't have them. In final desperation I called HPI's customer service to see if they had a couple on a shelf somewhere that I could buy directly from them. Everything said they were on backorder but the guy sensed my desperation (it had been over a month and I REALLY wanted to run it) and went out of his way to find me a pack of 4. Then he refused my offer to pay for them. On top of that, for some reason, they keep sending me random parts (steering servos, servo cases,,,) and I'm not sure why 'cause I've only called them about the exhaust screws.
Old 10-25-2012, 04:38 PM
  #8  
The Mad Modder
Senior Member
 
The Mad Modder's Avatar
 
Join Date: Oct 2006
Location: eastern, IL
Posts: 3,951
Likes: 0
Received 0 Likes on 0 Posts
Default RE: Now this is good customer service

ORIGINAL: chasehq

So H/Hobby do fitness gear too? that's wack...
Really doubt it. Horizon hobby is in IL, horizon fitness is in WI. I did some searching, but haven't been able to find any connection. This thread should be in off topic.

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.