tazzzz

I’ve been trying to call horizon hobby for a tech call,,,,nobody is answering the phone,,,can’t get anyone to answer,,anybody having the same problem? There help chat not even working,,,what’s the deal,,,are they open for business or what,,,if it’s because of this virus thing,,,if so you’d think they would issue some sort of announcement,,,,thanks guys

BarracudaHockey

My Feedback: (11)

They have been pushing out updates for a week that they are experiencing longer than expected waits for support and shipping.

tedsander

Likely their support staff is based in Champaign, IL. Illinois is under a full lockdown order. So staff, if they are working at all, are likely trying to work from home. Many, many places don't have the tech infrastructure to fully replicate work at home - properly configured phone setups, staff with the correct tech at home, enough bandwidth to connect to work, servers at work not configured for so many remote connections,etc.
Send an e-mail, and hope someone responds in a few days.
They do have a generic, vague, message on their web page. Like it or not, as I learned over many years of not-so-broad disruptions to a business, updating the web site is one of the last things people in a company think about.

rusikkk

write them an email

ReMiXeDg

I also agree and suggest you should try writing them an email with your contact information in it hopefully someone will get through to you.