WTH??..........DDM?????????
04-24-2007, 01:45 PM
#1
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WTH??..........DDM?????????
i placed an order two weeks ago today with a local shop(my order plus his order)it should have been here the following friday,maybe the monday after............
so tuesday after it didn't show the owner called you(DDM)and you stated you were waiting for an order to come in---to completely fill the order before sending it out-------
nothing was mentioned about anything on back order....the owner stated that he had a customer that had been waiting for his order(me)and he didn't mind waiting on his order(the shop owner)....your response was "ok i'll send it out right now".............so here we are plaining to see something friday or monday,nothing.....so monday the owner calls(left message)looking for some tracking numbers...never got a call back(probobly cause there are no tracking numbers).................sad to believe that an eight dollar shipping charge is more important than a customer,a lesson on customer relations may be in order.............but you don't have to worry about any relation to this customer
thank you have a nice day
so tuesday after it didn't show the owner called you(DDM)and you stated you were waiting for an order to come in---to completely fill the order before sending it out-------
nothing was mentioned about anything on back order....the owner stated that he had a customer that had been waiting for his order(me)and he didn't mind waiting on his order(the shop owner)....your response was "ok i'll send it out right now".............so here we are plaining to see something friday or monday,nothing.....so monday the owner calls(left message)looking for some tracking numbers...never got a call back(probobly cause there are no tracking numbers).................sad to believe that an eight dollar shipping charge is more important than a customer,a lesson on customer relations may be in order.............but you don't have to worry about any relation to this customer
thank you have a nice day
04-24-2007, 03:20 PM
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RE: WTH??..........DDM?????????
Well I palced my order late evening on the 18th it was shipped on the 19th got order saturday morning the 21st
and I'm all the way cross the country on the east coast.
and I'm all the way cross the country on the east coast.
04-24-2007, 04:22 PM
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RE: WTH??..........DDM?????????
ORIGINAL: notman
i placed an order two weeks ago today with a local shop(my order plus his order)it should have been here the following friday,maybe the monday after............
so tuesday after it didn't show the owner called you(DDM)and you stated you were waiting for an order to come in---to completely fill the order before sending it out-------
nothing was mentioned about anything on back order....the owner stated that he had a customer that had been waiting for his order(me)and he didn't mind waiting on his order(the shop owner)....your response was "ok i'll send it out right now".............so here we are plaining to see something friday or monday,nothing.....so monday the owner calls(left message)looking for some tracking numbers...never got a call back(probobly cause there are no tracking numbers).................sad to believe that an eight dollar shipping charge is more important than a customer,a lesson on customer relations may be in order.............but you don't have to worry about any relation to this customer
thank you have a nice day
i placed an order two weeks ago today with a local shop(my order plus his order)it should have been here the following friday,maybe the monday after............
so tuesday after it didn't show the owner called you(DDM)and you stated you were waiting for an order to come in---to completely fill the order before sending it out-------
nothing was mentioned about anything on back order....the owner stated that he had a customer that had been waiting for his order(me)and he didn't mind waiting on his order(the shop owner)....your response was "ok i'll send it out right now".............so here we are plaining to see something friday or monday,nothing.....so monday the owner calls(left message)looking for some tracking numbers...never got a call back(probobly cause there are no tracking numbers).................sad to believe that an eight dollar shipping charge is more important than a customer,a lesson on customer relations may be in order.............but you don't have to worry about any relation to this customer
thank you have a nice day
04-24-2007, 06:18 PM
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RE: WTH??..........DDM?????????
ORIGINAL: [email protected]
DDM has been shorthanded Monday and today as several staff members are out of state for a funeral. Sorry we have not been able to get back to you yet; please call us again or email [email protected] and we can get you the tracking information you need.
ORIGINAL: notman
i placed an order two weeks ago today with a local shop(my order plus his order)it should have been here the following friday,maybe the monday after............
so tuesday after it didn't show the owner called you(DDM)and you stated you were waiting for an order to come in---to completely fill the order before sending it out-------
nothing was mentioned about anything on back order....the owner stated that he had a customer that had been waiting for his order(me)and he didn't mind waiting on his order(the shop owner)....your response was "ok i'll send it out right now".............so here we are plaining to see something friday or monday,nothing.....so monday the owner calls(left message)looking for some tracking numbers...never got a call back(probobly cause there are no tracking numbers).................sad to believe that an eight dollar shipping charge is more important than a customer,a lesson on customer relations may be in order.............but you don't have to worry about any relation to this customer
thank you have a nice day
i placed an order two weeks ago today with a local shop(my order plus his order)it should have been here the following friday,maybe the monday after............
so tuesday after it didn't show the owner called you(DDM)and you stated you were waiting for an order to come in---to completely fill the order before sending it out-------
nothing was mentioned about anything on back order....the owner stated that he had a customer that had been waiting for his order(me)and he didn't mind waiting on his order(the shop owner)....your response was "ok i'll send it out right now".............so here we are plaining to see something friday or monday,nothing.....so monday the owner calls(left message)looking for some tracking numbers...never got a call back(probobly cause there are no tracking numbers).................sad to believe that an eight dollar shipping charge is more important than a customer,a lesson on customer relations may be in order.............but you don't have to worry about any relation to this customer
thank you have a nice day
just got a call from the shop owner........seem that the order that we were waiting on....."mine"......was never sent......two weeks......i love when they say "i don't know who told you we would send out your order LAST WEEK,butt we're sorry and we'll send it priority and you should get it tomorrow...............sheeeshhhhhh!!!!!!!!!!!!!!! !
]
04-25-2007, 05:48 AM
#9
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RE: WTH??..........DDM?????????
DDM got my pipe to me FAST, i'm deployed overseas and mail takes a while to get to me and my DDM package got here faster then any other package since i've been here!
04-25-2007, 10:50 PM
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RE: WTH??..........DDM?????????
DDM rocks, i live in canada and i have placed quite a few orders with them, prompt service. Keep up the good work guys.
04-26-2007, 06:38 AM
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RE: WTH??..........DDM?????????
OK...............after two weeks of lies and waiting....after it was said and done,they actually sent me the wrong pipe,same make,wrong finish........other than that,the tgn pipe looks nice,fits good,sounds great......GO TGN..............life lesson learned,atleast i know where NOT to spend my $$$$$$$.......bad experience..................please lock the thread
04-26-2007, 01:30 PM
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RE: WTH??..........DDM?????????
I wish everybody who likes their dealers would start a thread. I buy a lot of stuff from DDM. I think they messed up about 3 orders for me in over 5 years and over 100 orders (one just two weeks ago)---but I just send it back, and all is cool. I like DDM, they usually have the stuff I need (I don't know anyone that stocks a inventory like DDM) and they usually ship on time. I spent about 3 hours on the phone trying to find a stock stroke RC crank a few weeks ago when DDM was closed on a Friday------and I think I got a CY crank (when I paid for a Zen crank) from the only other dealer I could find that had a crank on stock. Yea, I have DDM's phone number memorized.
04-26-2007, 08:50 PM
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RE: WTH??..........DDM?????????
Nobody is perfect so mistakes will happen but it is how they are handled
that will make the difference between a satisfied or dissatisfied customer. [8D]
that will make the difference between a satisfied or dissatisfied customer. [8D]
04-26-2007, 09:14 PM
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RE: WTH??..........DDM?????????
DDM has been really good to me with orders. infact i have to order another pipe for my truck becuase i bang thise one up. im getting a wheelie bar this time 
04-28-2007, 11:55 AM
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RE: WTH??..........DDM?????????
ORIGINAL: huw4027
Nobody is perfect so mistakes will happen but it is how they are handled
that will make the difference between a satisfied or dissatisfied customer. [8D]
Nobody is perfect so mistakes will happen but it is how they are handled
that will make the difference between a satisfied or dissatisfied customer. [8D]
04-28-2007, 04:23 PM
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RE: WTH??..........DDM?????????
ORIGINAL: Earth Surfer
That is true--to a point from what I have seen. There are allways a couple (out of a lot) that can't/won't be satisified if descrepency exists. I work out stuff with individuals pretty successfully I think, but a couple just did not stop yelling (and it was simple crap or totally their fault). I think those few usually want free stuff. Every type of personality exists somewhere. I never really realized that until I started working with a lot of people. Overall though, it's all good.
ORIGINAL: huw4027
Nobody is perfect so mistakes will happen but it is how they are handled
that will make the difference between a satisfied or dissatisfied customer. [8D]
Nobody is perfect so mistakes will happen but it is how they are handled
that will make the difference between a satisfied or dissatisfied customer. [8D]
man,i hope you don't think i was after anything other than the CRAP that i ordered........the only reason that i even started this thread was because your BOY refused to communicate with my contact...............then after a handful of phone calls one of their HIGHLY PROFESSIONAL EMPLOYES lied about sending the order.............it wasn't until i started this thread that MY order showed up next day air..................and it was still not the pipe i ordered..............I'M HAPPY YOU ALL LOVE THE PLACE but my first experiance will be my last.......
06-03-2010, 07:37 AM
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RE: WTH??..........DDM?????????
I like Oneill Brothers Racing; I've had no problems and gotten killer deals. DDM doesn't allow local pick-up- I live right down the street.
06-03-2010, 02:53 PM
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RE: WTH??..........DDM?????????
DDM rocks, I get there stuff in 2-days in south florida, also, Jorge at CT-Motorsports is awesome and very professional. have dealt with him many times and always took care of me. Great bunch of guys at CT-Motor..........
06-06-2010, 12:47 AM
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RE: WTH??..........DDM?????????
ive been out of the rc game for about almost a year now , l love DDM havnt made an order from them in all that time , but i will be soon cos my 5b needs fixing again and could not be botherd fixing it cos im lazy and the weather is crap , im itching to get it all going once again .
