howardm4

My Feedback: (1)

Right. Everyone other than you has a bad
attitude.

I re-read and it wasn't until post #12 that
you gave any indication that you actually owned a Quick machine. By post #16,
the HHI guys joined the fray and it went
essentially off topic.

You don't know me from Adam. I've spent
countless days at the field and hours at my
house setting up and helping new people.

I *do* however expect that people will
be honest and display even a small
amount of initiative in searching out
information and doing some of their own
legwork.

I believe you would have gotten a much
different thread if you upfront mentioned
that you already had one vs. what we
all assumed was a 'should I buy this'
question.

I never included myself in the Pro category
nor would I ever.

As I see it, you asked a veiled
question (not knowing what kind of can of worms it was going to open) hoping to get responses from
people. Those people, out of their own
sense of wanting to help, responded.

And when things started getting ugly, you
copped attitude.

How selfish of you to say that after anyone helps you that we are 'free to
roam' cause you didn't get the answer you wanted. I'm sure that the next guy(s) to
want help will appreciate it.

I'm not planning on going to Bham but I
wouldn't be interested in meeting you
even if I was. I'd be too busy helping
people.

gjsinke

WOW...talk about ATTITUDE! Having a bad day Howard?


Well Howard, thats sad. I for one am willing to admit my mistakes and apologize for them. As well I'm mature enough to work out misunderstandings and go forward. I'm sure you're a great guy and an asset to this hobby. Well...so am I...new to heli's though...but I WILL someday stand with the Pro's and assist the newbies. THANK YOU HOWARD FOR YOUR HELP IN THIS THREAD! I still hope to meet you someday and put this misunderstanding behind us. If your choice is to reject my sincere offer, then indeed you, Sir, are free to roam. And I don't mean 'go somewhere else'. I mean you are free to 'come and go as you please'. I am truly sorry for reacting to your post in such a manner that irritated you so, but your post irritated me as well. Let's be friends here! I'm over it!

Sincerely,

Jim

TotlKaos

I see this thread has more than run its course.
I will be closing this tonight.
I'm not Standing by anyone or protecting anyone..
Just think that this discussion has gone far enough.

Thanks
Russ

Scotty740

I agree Russ. It's gotten way off the topic. If any of you want to continue please Email one anouther.

good luck and happy flying.

MitchD

due to the emails i got requesting that this thread be re opened
ill re open it.please try to refrain from personal issue debates as this was why the post about "fury vs quick 60" was closed.
again its being re opened because the discussions about helis and distributors and comparison are indeed valid.

Joss Stick

My Feedback: (1)

I'm one of the ARF guys from that thread and I'm not standing in line for anything from these guys. I do have a question for Irwin if that's ok. If not, just delete this post and I'll understand. It's not a problem.... Mr. Irwin, you said "....I love what I do & the products we make .." Exactly what products do you make? I have read about some of them in this thread and was not surprised at the comments.

3DRC

My Feedback: (3)

This has been a very interesting thread. It is particularly interesting due to the fact that Irwin and one of his staff have visited and given input. It seems that most of the group has been civil for the most part, though a few small detours have been made.

I do have a question for HHI and mostly I would like for Irwin to respond....

As a business person that opporates in a nitch market, what would you share with us about your observations in regard to the reputation that your business has? I run a 30 million retail sales company and my reputation is critical to my day to day opporations. I would be turning my company inside out if I found out that the market had a negative view of my business practices. I have been involved with RC for several years and I have heard very little bad about your helicopter products. They seem to be competent as far as the helicopters go but most of the rhetoric comes from your customer service. The Giant Scale Planes seem to have more issues that are product related but most ARFs seem to have issues and your prices are cheap. But again the frustration comes from the service and the lack of willingness to stand behind the product or rectify mistakes.

My intent is not to start a flame hear. These threads have run for years on all of the boards to a point that most administrators close or delete them because they get out of hand. I would hope that you would take the time to address these concerns in a way that it may waylay these topics in the future. If you are satisfied with your business let us know.

PLEASE DO NOT JUMP IN THIS WITH OPINION! Give Irwin a chance to respond and KEEP THIS IN LINE!

NO FLAMES!!!!!!!!!

Bean

gjsinke

I too have a question for HHI. The Quick 60 Pro in question on this thread, has been determined to have some, shall I say, less than high quality, bearings in it. I'm sure even high quality production runs can have their percentage of defects, they just seemed to migrate into this bird? Indeed I purchased this used from a gentleman that walked into your store and bought it approximately three months ago and he claims there are only four hovers on this craft. I believe him as it is extremely clean. Will HHI stand behind your 'high quality bearings' claim and replace them for me under a warrantable consideration?

Please advise.

Jim

LSP972

My Feedback: (13)

Well, gentleman; it would seem you have your answer.

Or non-answer, as it were...<G>

Steve

JonYuhas

Guys,

I should probably tell you that Irwin is in Japan for the next two weeks, so he probably isn't monitering RCU.


-Jon Yuhas

gjsinke

Jon,

My question was directed to HHI. What difference does it make where Irwin is? Can you not quote company policy without Irwin's permission? Do you have good quality bearings available and will replace them for me?

Jim

JonYuhas

Jim,

We do have good quality Japanese bearings available. As for them being under warranty, we can’t replace bearings from a flown helicopter that was purchased got used. Even a company like Boca bearings doesn’t replace bearings after use.

Jon Yuhas
Quick Worldwide

DavidH

Boca will replace bearings that are defective. I would think 4 or 5 flights and the bearings are bad that they are defective, used or not. I have had Boca Bearings replace bearings I got from them that failed quickly, no questions asked just sent them the defective bearings and they sent me new replacement ones.
Been there done that.

David

JonYuhas

David,

I really don't want to get into a big thing here. I called Boca this morning just to make sure I was correct in my statement. I don't know what they did for you. I also don't know how this heli was assembled. The guy could have damaged it on assembly.

-Jon

mongo

My Feedback: (15)

typical of any deal with hhi, everything and anything is your fault, they never do anything wrong, or make any mistakes<G>.

gwright

and you forgot Mongo,..they never copy anyone else's products,.. they always thought of them first,..even if they don't make it till about 3 years after the other guy, they still did it first in their minds <G>

DavidH

Jim,
I hope you got the answer you was looking for. This seems to be the way it is all the time. Like we all have said it has been this way for a long time.

David

3DRC

My Feedback: (3)

That seems to match my history too. No questions as to what is involved just dodge the problem.

Bean

gjsinke

I never really doubted all you guys. It just wasn't conceivable to me that a company with such a miserable reputation remains in business! Hell, in my business, I give things away when I KNOW my customers are wrong, but guess what, they're still MY CUSTOMERS! SO...I dangled one more carrot for them to possibly redeem themselves (?) or at minumum give them an opportunity to at least acknowledge they had the slightest sense of what customer presence/service/loyalty was all about. Well my baited carrot worked and they swallowed it hook, line and sinker. Now they'll have to choke on it knowing they continue to add to ever growing list of dissatisfied consumers spreading the word. Oh well...they obviously don't care...pure ignorance! BTW...I don't give a sh*t about the cost of the bearings...this was a test...I'll be contacting Boca.

Wow...what a thread! Thanks to all. Especially to HHI for showing their true colors. <G> (I had no idea what I was getting into...but...it's been fun)

Jim

JonYuhas

You guys are simply amazing. If I bought a used car from a friend and knew where they bought it, I wouldn't expect to be under the original owner's warrenty. As for contacting Boca, Toll Free: 1-800-332-3256, please feel free to call them I did. And you are right I don't care about the cost of the bearings either, it's the principle.

Sincerely,
Jon Yuhas
Quick Worldwide

DavidH

I just bought a used car and it is still under the original 50,000 mile or 48 month factory warranty. Already used the warranty to replace a door lock. So you really didn't use a good example.
The car I bought was a Dodge. There is still 42,000 miles on the warranty or three years.

David

theramman

I have to admit I have a Quick .60 Pro, and I love the way it flys. I'm kind of a newbie, been in this for little over a year and still working with hovering. I have to say that the Quick has given me more confidence than my Raptor 30 has. (Obvious larger mass, more stable). Anyways, I acquired this bird back before it hit the market from a gentleman who did an article on it. I have been in R/C for about 16 yrs. now and fly planks, drive R/C trucks (nitro), drive boats and now fly helis. I have had to deal with various vendors/manufacturers on warranty issues and have found a wide breath of difference in the market on all levels concerning customer service. This post has become a point for HHI to provide a comfort level, and I, not having any bad dealings with them, would still like to see an offering of peace from HHI. I have been in the service business for roughly 18 yrs, and sometimes, no matter how wrong the customer is, you just know, giving a little will get you alot. I believe this to be one of those situations. Jon, I'm not dismissing your thoughts about incorrect installation, 2nd owner, or used bearings, been there done that, just think an olive branch is needed quite desperately here. I think that would be a step in the right direction.

gjsinke

Jon,

It's amazing to me that your company's warranty ends with the delivery to the customer because he/she MIGHT have mishandled it. That's it...found guilty without a trial...oh yeah that makes sense! Faulty parts, premature failure, benefit of the doubt and customer satisfaction are not a consideration? I once bought a starter from my LHS. I dropped it and cracked the housing. I took it back and asked to buy another housing. The man handed me a new starter, NO CHARGE, and THANKED ME FOR MY BUSINESS. Your PRINCIPLES need serious reform!

Jim

beavis242-RCU

I guess my header says it all. They are rude on the phone when you call and service is slow and the back order thing does happen with no notice. Not to bash and trash I think thier quick parts are great for low cost parts to stock up on and have on hand, but they need a little help with customer service . My local hobby store tried to set up a dealership and they were so rude he told me he would not deal with them.

Nice parts bad service === no buy

JonYuhas

If this was a first owner, I would have no problem replacing the bearing. As recently as this past saturday, we had a customer come in with a quick 60 swashplate. We included 3mm pivot balls instead of two 2mm, so he tried to tap them himself to 3mm. Well he screwed it up. We replaced the outer swashplate ring no charge. If this was a manufacturing defect or our screw up we would have no problem replacing the item in question, but it is not, this is someone who has a used helicopter with an unknown number of flights on it. I'm sorry that our policy isn't replace anything no matter what has happened or how long it is owned. As for an olive branch, he said that in fact this was just a test in the first place, no bearing is going to fix this.

As for customer service in general, I wish the people with good experience would say something. We have had people in the past send whole helis back, clutch assemblies, motor stacks and we looked at them, gave our opinion, and when need be fixed what needed it.

Also, I am not a total idiot I could see the path I was headed down, that is why I only stated policy. If anyone had a real problem they would call or email directly, as a public forum is hardly the place to get a real problem resolved.

Sincerely,
Jon Yuhas