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Lord, God, someone help us.....

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Lord, God, someone help us.....

Old 05-11-2018, 08:34 AM
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DrScoles
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Default Lord, God, someone help us.....

Dear Dreamwork,

I have spent the last 45 minutes on dreamworks site trying to find stuff. Powers that be, please put it back the old way! You do want us to buy stuff from you right? Isn't that the whole idea? We go on your website to buy things for our planes? Is this some kind of sick joke? Is the real site somewhere else and I'm not cool enough to get the secret password? This is comedy. Lucky I have two hours on a Friday to sit in frustration trying to find 3-4 things to purchase... On the old site, it would have taken 5 minutes.

I get the idea on why you had to change the site, but the web designers who stole your money should be drawn and quartered....

Sincerely,
Frustrated in Seattle....
Old 05-11-2018, 08:41 AM
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They are the same web designers that mess this site up too! They are in cahoots!!
Old 05-11-2018, 09:26 AM
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After you FINALLY get the home page to load........anything you click on seems to lock the entire site up after the second page you go to. Totally useless and a waste of time! Very sad indeed.......
Please someone fix this!
Old 05-11-2018, 09:28 AM
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I had the same problem trying to get, and could not do my password. So
I called them, and in about 10-15 mins. the problem was resolved.
Contact Jose there.

hmarmaizmd717
Old 05-11-2018, 09:32 AM
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I just use their search feature to find what I want, easy enough. Don't understand all these technologically challenged complainers.
Old 05-11-2018, 09:35 AM
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Yep! frustrated !! OFF WITH THEIR HEADS !!

Sometimes I don't know exactly what I want and would like to look around like before but I don't want to spend one of my days off doing so.

Last edited by CARS II; 05-11-2018 at 09:38 AM.
Old 05-11-2018, 09:36 AM
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yes puzzling, I made an order last week, and everything was easy to find and organized pretty much like the old site.

This was on Windows 10, Chrome browser
Old 05-11-2018, 10:04 AM
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You obviously have never worked in retail.........If you make your business model lose customers............you won't be in business very long, even if it's just a few people at a time!
Old 05-11-2018, 10:19 AM
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Agreed, current website almost unusable
Old 05-11-2018, 10:56 AM
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I just looked on it today, and the site is working perfectly,, last week however, not so good. I had to open with Chrome to get it to work. Today however, its working great. at least for me on my home PC
Old 05-11-2018, 11:06 AM
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I was on the site last week; after much frustration I closed the link! The old site was perfect! Why would you change it?????????????
Old 05-11-2018, 11:14 AM
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I was just on it. Doing much better.
Old 05-11-2018, 11:50 AM
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Hmmm, maybe using safari is the reason its hanging up? Thats one thing, just not being able to find things is whats killing me.

I'll download chrome and see how it goes.
Old 05-11-2018, 12:00 PM
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Good times..... Chrome is no better on my Mac.
Old 05-11-2018, 12:01 PM
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Great grammar as well.....
Old 05-11-2018, 12:14 PM
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i dont know if they are reading here in RCU as much as they used to. need to make sure they are hearing the issues
Old 05-11-2018, 12:16 PM
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I doesn't work on my phone but when using my computer it is doing way better than in the begining, I'm using Chrome.

I suppose they !!CAN KEEP THEIR HEADS!! so they can fix it completly

I'm not giving up on them, if they need time then I will give them time to recoup.

These two jets are going to need some accessories, I'm getting most of them from DW.

DreamWorks still is an awesome business.

Last edited by CARS II; 05-11-2018 at 04:39 PM.
Old 05-11-2018, 02:24 PM
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Default kits am lost

How do I find kits for sale? This site is really BAD
Old 05-11-2018, 02:36 PM
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Originally Posted by Skip View Post
How do I find kits for sale? This site is really BAD
Are you guys being serious or just being sarcastic?

If your being sarcastic then I apologise in advance.

To find airplanes, click on "Aircraft" where you will find (and I literally cut and pasted this part directly from their website) "AIRCRAFT KITS, ARF'S AND COMBO PACKAGES". The kits that say are "out of stock" are out of stock, the ones that don't say that you can buy.

Geez Louise.
Old 05-11-2018, 03:14 PM
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Originally Posted by SECRET AGENT View Post
Are you guys being serious or just being sarcastic?

If your being sarcastic then I apologise in advance.

To find airplanes, click on "Aircraft" where you will find (and I literally cut and pasted this part directly from their website) "AIRCRAFT KITS, ARF'S AND COMBO PACKAGES". The kits that say are "out of stock" are out of stock, the ones that don't say that you can buy.

Geez Louise.
To make fun of people who are complaining about the site is showing your inability to not act like a child........I've used the old site for years buddy.............it's simply garbage now. Like I said before,you've never worked in the hobby business OR retail ...which I have done for almost 30 yrs.
Old 05-11-2018, 03:18 PM
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OK OK Please tell me where to find "aircraft" I am new to this site and I find it confusing as I am used to the old format. No offence intended just an old guy trying his best. Skip
Old 05-11-2018, 04:41 PM
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Skip, not sure what platform you're looking at the website on (iphone, android, pc or mac), but on my android the very first box says "Aircraft", the next one says "engines", then "radio" etc..

On my pc it is the first box on the left below the dreamworks logo of the F-16 in the middle of the page.

If you are seeing an older version of the site try erasing your cache, browsing history etc. and try again.

Hope you get it sorted out, I personally like the new site so don't let all these doom and gloom guys get you down about it.
Old 05-11-2018, 04:45 PM
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Originally Posted by Skip View Post
OK OK Please tell me where to find "aircraft" I am new to this site and I find it confusing as I am used to the old format. No offence intended just an old guy trying his best. Skip
Right below the Dreamworks logo it says Aircraft, if you hover over the word Aircraft, you'll get no less than 14 sub categories to choose from including turbine, EDF, prop and rotorcraft.

Looks like they've taken another stab at the format, any chance you guys that are having issues are loading a cached version of the site? If the site you go to now looks like it did yesterday then you need to clear your browser cache and reload the site, they've made some pretty significant changes in the layout. I sent them a note Sunday about issues I was having, they replied back that they were working on things and there would be something at the end of the week. I went on right after lunch and the format has changed and as far as I can tell everything is working properly. I'm not crazy about the way the menus work, but that's personal preference.
Old 05-11-2018, 06:03 PM
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I just logged in with my phone and the site is totally different from last week, it looks like they are on top of things, I now can find what I'm looking for in a flash.

Thank you DW for the hard work.
Old 05-11-2018, 06:07 PM
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I have to say I was on the site about two days ago and it was difficult searching for things but the site is different right now than it was two days ago. Actually it's easier than the old site. Something definitely improved dramatically from a few days ago. It's much better.

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