Jetcat USA service
11-23-2020, 12:14 PM
#1
Jetcat USA service
I want to acknowledge George M. his prompt service and excellent communication with the customer ( me 
) here is how it went down today.
George ( Jectcat USA ) received my Turbinator ECU today ( P80 ) I got an e-mail by 8 am ( Cali time ) then I get a call from him around 9 am, he asked a few questions regarding service, he clarified the service options by explaining what that does, we agreed on the service to be done, the phone call ended, around 15 min later I get a service invoice via e-mail, the ECU is as good as new, service completed
I manage to pay the bill in the next 10 min, I get another e-mail 5 min later, it is a paid receipt, 20 min later, I get another e-mail from him, it is the shipping confirmation and tracking number, a happy ending to this story, the Turbinator will fly this weekend
How about that for service?
) here is how it went down today.George ( Jectcat USA ) received my Turbinator ECU today ( P80 ) I got an e-mail by 8 am ( Cali time ) then I get a call from him around 9 am, he asked a few questions regarding service, he clarified the service options by explaining what that does, we agreed on the service to be done, the phone call ended, around 15 min later I get a service invoice via e-mail, the ECU is as good as new, service completed
I manage to pay the bill in the next 10 min, I get another e-mail 5 min later, it is a paid receipt, 20 min later, I get another e-mail from him, it is the shipping confirmation and tracking number, a happy ending to this story, the Turbinator will fly this weekend How about that for service?
11-23-2020, 12:57 PM
#2
Service
Thanks that’s great news! Glad to know they’re still there. I haven’t had to use them in a while although I did get a response via the turbine clinic forum on a question I had. Fortunately my JetCats are in excellent shape but no home for them at the moment.
