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BVM Customer service.

Old 04-21-2024, 07:41 AM
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Ken Bryant
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Talking BVM Customer service.

Back in November I started talking to and Ordered a BVM Bandit. The first one that arrived had shipping damage. BVM replaced it right away. They also went out of their way to make shipping the damaged one back a piece of cake.

I met several BVM folks at the Tucson Jet rally a couple months later. They were awesome to talk to and buy goodies from.

Recently had a small mishap with my Bandit and they have been super on getting me the right parts and other goodies I wanted.

Yes, BVM planes do tend to cost a little more.. and they deserve it. The customer service is by far much better than any I have dealt with in this hobby for over 35 years. There is no other company that will provide the service and support they do.

If you are looking at planes on the market and you are looking at BVM, look no further.
Old 04-21-2024, 08:11 AM
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They are the gold standard for customer service.
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Old 04-21-2024, 08:59 AM
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Hear, hear, to that !
That said, Jetcat, PowerBox and Xicoy are on a par !
They run their businesses as I ran mine, treat EVERY. customer as if your last !

Last edited by David Gladwin; 04-21-2024 at 09:02 AM.
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Old 04-22-2024, 04:56 AM
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The comments in this thread are exactly what influenced my decision to just order a new jet thru BVM. I donít want to be a beta tester for someone elseís product. Iím looking forward to arrival of the new jet in 6 months. Will come with a great manual and setup instructions written by the BVM team after extensive testing. Time to get in the air is minimized by not having to fix ďproblemsĒ.
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Old 04-22-2024, 06:03 AM
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Aeropanda is another that wants you to succeed with their products.
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Old 04-22-2024, 07:47 AM
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Iíve had two instances with BVM where they took care of issues. They are all great at BVM but in my case, Rob in particular went above and beyond to make sure things were taken care of. They are the best in the business that I personally have dealt with. Canít go wrong with BVM.
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Old 04-22-2024, 11:27 AM
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Originally Posted by BarracudaHockey
Aeropanda is another that wants you to succeed with their products.
Some of us got no use for Aeropanda after they sold me a Core radio to be shipped in two days. Instead they took it and the other radio they got to a jet show and sold them both. When I finally got them to answer questions about where my radio was as I'd paid for it when I told them I wanted it. Took ten days to get my money back because they wanted to keep my $2800 and wait for six weeks to maybe get one from the next shipment. I had to go through a string of lies to find out what actually happened to "my" radio.

Last edited by Zeeb; 04-22-2024 at 11:30 AM.
Old 04-22-2024, 05:26 PM
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I've done business with BVM and Aeropanda. Both are top notch and best customer service in the business. I highly recommend them both.
Gary
Old 04-22-2024, 06:51 PM
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Done a lot of business with Aeropanda and also have had them go above and beyond. Also highly recommend them as well!!

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