PST repair costs
12-04-2008, 08:28 PM
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PST repair costs
Hi guys
My PST600r recently got sent to them because it failed in flight, upon landing it was found the turbine wheel had lost 2 blades. The result from Kravith was that the rear bearing failed resulting in the further damage, Considering the turbine had just had a bearing change and balance (not from pst) i was a little pissed! not to mention the $1500 usd they wanted to repair it.
This is my second PST 600 the first one also failed at only 25 hours from the combustion chamber burning out, When contacted pst pretty much said to bad, it was a early model and wanted to charge me full price for a new chamber.. no customer support there thats for sure.
So whats the point here? After finding out they wanted to charge me $150 usd in freight to send the unrepaired turbine back to me i have to wonder how the hell they can justify there pricing on this? cumon, $150 to send a somthing smaller than a shoe box back to me? thats over $280 New Zealand dollars!
I was looking for 2 turbines for my mibo A10, but i will no longer be considering or recomending pst.
Jared
edited to change title
My PST600r recently got sent to them because it failed in flight, upon landing it was found the turbine wheel had lost 2 blades. The result from Kravith was that the rear bearing failed resulting in the further damage, Considering the turbine had just had a bearing change and balance (not from pst) i was a little pissed! not to mention the $1500 usd they wanted to repair it.
This is my second PST 600 the first one also failed at only 25 hours from the combustion chamber burning out, When contacted pst pretty much said to bad, it was a early model and wanted to charge me full price for a new chamber.. no customer support there thats for sure.
So whats the point here? After finding out they wanted to charge me $150 usd in freight to send the unrepaired turbine back to me i have to wonder how the hell they can justify there pricing on this? cumon, $150 to send a somthing smaller than a shoe box back to me? thats over $280 New Zealand dollars!
I was looking for 2 turbines for my mibo A10, but i will no longer be considering or recomending pst.
Jared
edited to change title
12-04-2008, 09:56 PM
#2
RE: PST Rant
- Well " scraper " $150 for shipping is not out of hand anymore. That is what it costs me to send an engine from Canada to Thailand
UPS expidited and insured.
- As for combustion issues on earlier engines - I know of other manufacturers that went through the same exercise and guess what, I
was told too bad - here is the bill as well. Its called evolution. I'll bet that engine you talk about was probably 5- 6 years old.
- Lastly, when you have " someone else " other than the manufacturer " repair " your engine don't blame the manufacturer.
Jeez.............
Dean W.
UPS expidited and insured.
- As for combustion issues on earlier engines - I know of other manufacturers that went through the same exercise and guess what, I
was told too bad - here is the bill as well. Its called evolution. I'll bet that engine you talk about was probably 5- 6 years old.
- Lastly, when you have " someone else " other than the manufacturer " repair " your engine don't blame the manufacturer.
Jeez.............
Dean W.
12-04-2008, 10:12 PM
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RE: PST Rant
ORIGINAL: Helijet
- Well " scraper " $150 for shipping is not out of hand anymore. That is what it costs me to send an engine from Canada to Thailand
UPS expidited and insured.
- As for combustion issues on earlier engines - I know of other manufacturers that went through the same exercise and guess what, I
was told too bad - here is the bill as well. Its called evolution. I'll bet that engine you talk about was probably 5- 6 years old.
- Lastly, when you have " someone else " other than the manufacturer " repair " your engine don't blame the manufacturer.
Jeez.............
Dean W.
- Well " scraper " $150 for shipping is not out of hand anymore. That is what it costs me to send an engine from Canada to Thailand
UPS expidited and insured.
- As for combustion issues on earlier engines - I know of other manufacturers that went through the same exercise and guess what, I
was told too bad - here is the bill as well. Its called evolution. I'll bet that engine you talk about was probably 5- 6 years old.
- Lastly, when you have " someone else " other than the manufacturer " repair " your engine don't blame the manufacturer.
Jeez.............
Dean W.
Actualy i am not blaming pst at all for this turbine failure, my point was more of a "holy crap you want how much to fix it, surly you could look after your customers better than that"
And btw that "someone else" is a well respected company!
Jared
12-04-2008, 10:26 PM
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RE: PST Rant
I may be missing something here, but I'm kinda curious - if the "someone else" is so respectable in regards to quality trurbine repair, why did the new bearings they installed fail so quickly ? Why aren't you complaining about the someone else whose repair didn't last, rather than complaining about the manufacturer who's somehow expected to clean up their mess ?
12-04-2008, 10:50 PM
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RE: PST Rant
ORIGINAL: Gordon Mc
I may be missing something here, but I'm kinda curious - if the "someone else" is so respectable in regards to quality trurbine repair, why did the new bearings they installed fail so quickly ? Why aren't you complaining about the someone else whose repair didn't last, rather than complaining about the manufacturer who's somehow expected to clean up their mess ?
I may be missing something here, but I'm kinda curious - if the "someone else" is so respectable in regards to quality trurbine repair, why did the new bearings they installed fail so quickly ? Why aren't you complaining about the someone else whose repair didn't last, rather than complaining about the manufacturer who's somehow expected to clean up their mess ?
I have home built turbines for years so understand the costs involved very well, i just dont see the $1500 needed to repair this one. Also considering it was only $60 to send the turbine there, i wonder why it takes $150 to return it.
12-05-2008, 12:19 AM
#6
RE: PST Rant
ORIGINAL: scraper
Hi guys
My PST600r recently got sent to them because it failed in flight, upon landing it was found the turbine wheel had lost 2 blades. The result from Kravith was that the rear bearing failed resulting in the further damage, Considering the turbine had just had a bearing change and balance (not from pst) i was a little pissed! not to mention the $1500 usd they wanted to repair it.
This is my second PST 600 the first one also failed at only 25 hours from the combustion chamber burning out, When contacted pst pretty much said to bad, it was a early model and wanted to charge me full price for a new chamber.. no customer support there thats for sure.
So whats the point here? After finding out they wanted to charge me $150 usd in freight to send the unrepaired turbine back to me i have to wonder how the hell they can justify there pricing on this? cumon, $150 to send a somthing smaller than a shoe box back to me? thats over $280 New Zealand dollars! I was looking for 2 turbines for my mibo A10, but i will no longer be considering or recomending pst.
Jared
Hi guys
My PST600r recently got sent to them because it failed in flight, upon landing it was found the turbine wheel had lost 2 blades. The result from Kravith was that the rear bearing failed resulting in the further damage, Considering the turbine had just had a bearing change and balance (not from pst) i was a little pissed! not to mention the $1500 usd they wanted to repair it.
This is my second PST 600 the first one also failed at only 25 hours from the combustion chamber burning out, When contacted pst pretty much said to bad, it was a early model and wanted to charge me full price for a new chamber.. no customer support there thats for sure.
So whats the point here? After finding out they wanted to charge me $150 usd in freight to send the unrepaired turbine back to me i have to wonder how the hell they can justify there pricing on this? cumon, $150 to send a somthing smaller than a shoe box back to me? thats over $280 New Zealand dollars! I was looking for 2 turbines for my mibo A10, but i will no longer be considering or recomending pst.
Jared
So let me get this straight and to reiterate what others have said...
1. You sent the engine back to PST after somebody else did a repair on it and it failed, and now you're upset over what PST wants to fix it? I don't understand why you wouldn't have gotten in touch with whoever did the initial repair, reputable or not. And honestly, no disrespect intended but
I have home built turbines for years so understand the costs involved very well, i just dont see the $1500 needed to repair this one.
2. In the beginning's of PST, like many other turbine manufactures, there was a shorter warranty period than what some are offering today. Yes the combustion chamber burning out after 25 hours sucks, but if it was past warranty, I don't know of any manufacture that would repair at discounted prices. If anything on your car fails even 5 seconds after warranty runs out they're not going to repair it at a discount. The customer support was there in that they had the parts available and were able to fix it, if you chose not to that is your choice.
3.
So whats the point here? After finding out they wanted to charge me $150 usd in freight to send the unrepaired turbine back to me i have to wonder how the hell they can justify there pricing on this? cumon, $150 to send a somthing smaller than a shoe box back to me? thats over $280 New Zealand dollars!
4. You're not blaming anyone or pointing fingers, yet you have made it clear that you will no longer purchase or recommend a PST engine, that sounds like you're blaming PST to me, they won't fix your engine to your liking so you won't deal with them anymore.
I don't see why a manufacture should discount a repair to any engine personally, maybe if you're a rep, dealer, or just a customer who owns multiple engines and spends a huge amount of dollars, but otherwise why? They're in business, they need to make money. I had a Ram 750 that lost a blade from the turbine wheel, it was going to cost me $1400USD to get it repaired, I didn't bother, it wasn't worth it, but I didn't question the price, it was from a reputable guy too, I'm sure it would have ran great if I'd had it fixed, but I didn't, not for that engine. I don't know squat about the cost of the parts, but parts and labor all add up, they do in my shop.
So I have a solution, I will have PST fix the engine, and I'll pay the $150 to ship it back to me, I could always use a second 600
I own 3 PST's, I've had good luck, I'm happy with PST
12-05-2008, 12:52 AM
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RE: PST Rant
Hi Jared-
This is all very interesting, being new to turbines, I was thinking of a new PST (J800R) as I've heard alot of good things about the company, so I'm a little disappointed with the "after sales service" you're received.
Maybe they just don't sell enough PSTs in New Zealand to justify going the extra mile for customers, but you'd really think
given the current economic times this would be a good idea regardless of who was to blame.
With the States being in such a mess, its not like any of us will be rushing out and spending large amounts of money in the near future- if anything, we all will be alot more careful before buying products- and press like this, cant be good- [
]
Anyway- where abouts do you fly, I'd be keen to come out and have a look some time-
Antony-
This is all very interesting, being new to turbines, I was thinking of a new PST (J800R) as I've heard alot of good things about the company, so I'm a little disappointed with the "after sales service" you're received.
Maybe they just don't sell enough PSTs in New Zealand to justify going the extra mile for customers, but you'd really think
given the current economic times this would be a good idea regardless of who was to blame.
With the States being in such a mess, its not like any of us will be rushing out and spending large amounts of money in the near future- if anything, we all will be alot more careful before buying products- and press like this, cant be good- [
]Anyway- where abouts do you fly, I'd be keen to come out and have a look some time-
Antony-
12-05-2008, 01:25 AM
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RE: PST Rant
ORIGINAL: LGM Graphix
So let me get this straight and to reiterate what others have said...
1. You sent the engine back to PST after somebody else did a repair on it and it failed, and now you're upset over what PST wants to fix it? I don't understand why you wouldn't have gotten in touch with whoever did the initial repair, reputable or not. And honestly, no disrespect intended but
If you have home built turbines for years, why spend money having somebody else change bearings? Buy the bearings and do it yourself...
2. In the beginning's of PST, like many other turbine manufactures, there was a shorter warranty period than what some are offering today. Yes the combustion chamber burning out after 25 hours sucks, but if it was past warranty, I don't know of any manufacture that would repair at discounted prices. If anything on your car fails even 5 seconds after warranty runs out they're not going to repair it at a discount. The customer support was there in that they had the parts available and were able to fix it, if you chose not to that is your choice.
3.
To be honest, I don't see a point in this statement, so they want you to pay the return shipping for your engine, I fail to see the problem there! The shipping costs are never the same one way from the other. I can get a model shipped to me from Tower Hobbies into Canada for $30, if I want to send that identical airplane back from Canada into the US it will cost me over $100, different carriers, different rates, not fair, but that's how it is.
4. You're not blaming anyone or pointing fingers, yet you have made it clear that you will no longer purchase or recommend a PST engine, that sounds like you're blaming PST to me, they won't fix your engine to your liking so you won't deal with them anymore.
I don't see why a manufacture should discount a repair to any engine personally, maybe if you're a rep, dealer, or just a customer who owns multiple engines and spends a huge amount of dollars, but otherwise why? They're in business, they need to make money. I had a Ram 750 that lost a blade from the turbine wheel, it was going to cost me $1400USD to get it repaired, I didn't bother, it wasn't worth it, but I didn't question the price, it was from a reputable guy too, I'm sure it would have ran great if I'd had it fixed, but I didn't, not for that engine. I don't know squat about the cost of the parts, but parts and labor all add up, they do in my shop.
So I have a solution, I will have PST fix the engine, and I'll pay the $150 to ship it back to me, I could always use a second 600
I own 3 PST's, I've had good luck, I'm happy with PST
ORIGINAL: scraper
Hi guys
My PST600r recently got sent to them because it failed in flight, upon landing it was found the turbine wheel had lost 2 blades. The result from Kravith was that the rear bearing failed resulting in the further damage, Considering the turbine had just had a bearing change and balance (not from pst) i was a little pissed! not to mention the $1500 usd they wanted to repair it.
This is my second PST 600 the first one also failed at only 25 hours from the combustion chamber burning out, When contacted pst pretty much said to bad, it was a early model and wanted to charge me full price for a new chamber.. no customer support there thats for sure.
So whats the point here? After finding out they wanted to charge me $150 usd in freight to send the unrepaired turbine back to me i have to wonder how the hell they can justify there pricing on this? cumon, $150 to send a somthing smaller than a shoe box back to me? thats over $280 New Zealand dollars! I was looking for 2 turbines for my mibo A10, but i will no longer be considering or recomending pst.
Jared
Hi guys
My PST600r recently got sent to them because it failed in flight, upon landing it was found the turbine wheel had lost 2 blades. The result from Kravith was that the rear bearing failed resulting in the further damage, Considering the turbine had just had a bearing change and balance (not from pst) i was a little pissed! not to mention the $1500 usd they wanted to repair it.
This is my second PST 600 the first one also failed at only 25 hours from the combustion chamber burning out, When contacted pst pretty much said to bad, it was a early model and wanted to charge me full price for a new chamber.. no customer support there thats for sure.
So whats the point here? After finding out they wanted to charge me $150 usd in freight to send the unrepaired turbine back to me i have to wonder how the hell they can justify there pricing on this? cumon, $150 to send a somthing smaller than a shoe box back to me? thats over $280 New Zealand dollars! I was looking for 2 turbines for my mibo A10, but i will no longer be considering or recomending pst.
Jared
So let me get this straight and to reiterate what others have said...
1. You sent the engine back to PST after somebody else did a repair on it and it failed, and now you're upset over what PST wants to fix it? I don't understand why you wouldn't have gotten in touch with whoever did the initial repair, reputable or not. And honestly, no disrespect intended but
I have home built turbines for years so understand the costs involved very well, i just dont see the $1500 needed to repair this one.
2. In the beginning's of PST, like many other turbine manufactures, there was a shorter warranty period than what some are offering today. Yes the combustion chamber burning out after 25 hours sucks, but if it was past warranty, I don't know of any manufacture that would repair at discounted prices. If anything on your car fails even 5 seconds after warranty runs out they're not going to repair it at a discount. The customer support was there in that they had the parts available and were able to fix it, if you chose not to that is your choice.
3.
So whats the point here? After finding out they wanted to charge me $150 usd in freight to send the unrepaired turbine back to me i have to wonder how the hell they can justify there pricing on this? cumon, $150 to send a somthing smaller than a shoe box back to me? thats over $280 New Zealand dollars!
4. You're not blaming anyone or pointing fingers, yet you have made it clear that you will no longer purchase or recommend a PST engine, that sounds like you're blaming PST to me, they won't fix your engine to your liking so you won't deal with them anymore.
I don't see why a manufacture should discount a repair to any engine personally, maybe if you're a rep, dealer, or just a customer who owns multiple engines and spends a huge amount of dollars, but otherwise why? They're in business, they need to make money. I had a Ram 750 that lost a blade from the turbine wheel, it was going to cost me $1400USD to get it repaired, I didn't bother, it wasn't worth it, but I didn't question the price, it was from a reputable guy too, I'm sure it would have ran great if I'd had it fixed, but I didn't, not for that engine. I don't know squat about the cost of the parts, but parts and labor all add up, they do in my shop.
So I have a solution, I will have PST fix the engine, and I'll pay the $150 to ship it back to me, I could always use a second 600
I own 3 PST's, I've had good luck, I'm happy with PST
1) I would not call a bearing change a repair, Yes the bearings were changed by me, the motor was sent away for balancing. Thats why i have no need to blame them or pst for it failing.
2) I would have expected a little better support for a replacment chamber, i was not expecting them to fit it, i was going to. Whats wrong with wanting a little discount on a new chamber when it was there product that failed long before it should have. I was not expecting it free, but a show of "appreciation" as a customer would have been nice.
3) I have no problem in the least paying for freight, It was that $150 seemed excessive to me, even more so when you convert it to our dollar
4) The reason why i will not have another pst is not because of the way they run, its because of the high repair cost when they fail,
I am in the same business as you and i believe in going that little bit extra for the customer, i do not feel that pst has in my 2 occasions when ive had a problem. And sorry the 600 will end up back here to be fitted with jetjoe parts. Its just not worth fitting pst parts to.
This thread was really just me having a rant about my dealings with pst and to see what other people expect to pay for repairs, not to lay blame like you would assume.
12-05-2008, 04:31 AM
#9
RE: PST Rant
My friend had a first generation Jetcat P-80.
It also burnt through the cumbustion chamber. But they replaced it for free with the newest version. He only had to pay for the bearings, and service.
Jetcat Germany. Good service in this case
It also burnt through the cumbustion chamber. But they replaced it for free with the newest version. He only had to pay for the bearings, and service.
Jetcat Germany. Good service in this case
12-05-2008, 10:11 AM
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RE: PST Rant
Jared,
So please arrange shipping company to pick up your turbine. This will save you the most.
You can use any aftermarket parts you wish but those that are around you, please take caution !!!
Kraivuth S.
So please arrange shipping company to pick up your turbine. This will save you the most.
You can use any aftermarket parts you wish but those that are around you, please take caution !!!
Kraivuth S.
12-05-2008, 11:05 AM
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RE: PST Rant
ORIGINAL: B777
So please arrange shipping company to pick up your turbine. This will save you the most.
So please arrange shipping company to pick up your turbine. This will save you the most.
The customer can now choose the shipping cost vs risk option that will make him happy. (Assuming that anything can...)
Gordon
12-05-2008, 11:53 AM
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RE: PST Rant
ORIGINAL: B777
Jared,
So please arrange shipping company to pick up your turbine. This will save you the most.
You can use any aftermarket parts you wish but those that are around you, please take caution !!!
Kraivuth S.
Jared,
So please arrange shipping company to pick up your turbine. This will save you the most.
You can use any aftermarket parts you wish but those that are around you, please take caution !!!
Kraivuth S.
12-05-2008, 12:15 PM
#14
RE: PST Rant
ORIGINAL: scraper
To answer
1) I would not call a bearing change a repair, Yes the bearings were changed by me, the motor was sent away for balancing. Thats why i have no need to blame them or pst for it failing.
2) I would have expected a little better support for a replacment chamber, i was not expecting them to fit it, i was going to. Whats wrong with wanting a little discount on a new chamber when it was there product that failed long before it should have. I was not expecting it free, but a show of "appreciation" as a customer would have been nice.
3) I have no problem in the least paying for freight, It was that $150 seemed excessive to me, even more so when you convert it to our dollar
4) The reason why i will not have another pst is not because of the way they run, its because of the high repair cost when they fail,
I am in the same business as you and i believe in going that little bit extra for the customer, i do not feel that pst has in my 2 occasions when ive had a problem. And sorry the 600 will end up back here to be fitted with jetjoe parts. Its just not worth fitting pst parts to.
This thread was really just me having a rant about my dealings with pst and to see what other people expect to pay for repairs, not to lay blame like you would assume.
To answer
1) I would not call a bearing change a repair, Yes the bearings were changed by me, the motor was sent away for balancing. Thats why i have no need to blame them or pst for it failing.
2) I would have expected a little better support for a replacment chamber, i was not expecting them to fit it, i was going to. Whats wrong with wanting a little discount on a new chamber when it was there product that failed long before it should have. I was not expecting it free, but a show of "appreciation" as a customer would have been nice.
3) I have no problem in the least paying for freight, It was that $150 seemed excessive to me, even more so when you convert it to our dollar
4) The reason why i will not have another pst is not because of the way they run, its because of the high repair cost when they fail,
I am in the same business as you and i believe in going that little bit extra for the customer, i do not feel that pst has in my 2 occasions when ive had a problem. And sorry the 600 will end up back here to be fitted with jetjoe parts. Its just not worth fitting pst parts to.
This thread was really just me having a rant about my dealings with pst and to see what other people expect to pay for repairs, not to lay blame like you would assume.
1. So the story is different again, now YOU replaced the bearings, not as you said here:
Considering the turbine had just had a bearing change and balance (not from pst)
And btw that "someone else" is a well respected company!
And btw that "someone else" is a well respected company!
2. How far past Warranty was your engine when the combustion chamber failed? Why would you EXPECT anyone to discount a part to you? That's ridiculous, EXPECT to pay full price and if you get offered a discount be thankful, don't EXPECT a discount and then be pissed off if you don't get one. Again I reiterate, how many manufactures of ANYTHING, cars, cell phones, your oven, etc would offer a discount on a part after the warranty is up? I don't know of any.
3. Well Kraivuth has given you the option of using whoever you want for shipping, so I'd take that, hopefully it will be less for you.
4. I have seen some problems with PST, I've also seen their reps work hard to resolve those problems, as for how they run, mine are all strong, and consistent. I had a problem with an EGT probe on one of my 1300's in the beginning, no big deal, new probe, no more problems. I'm not brand specific, but for the cost of the engines, I think they're a great value, nobody else has a 28lb thrust engine out there for the same price as as PST1300R. Yes shipping to Taiwan kind of sucks, but from where I live, I have to ship any engine I have out of country for service, even to the US doesn't cost a lot less than overseas for shipping from Canada and we're on the same continent!
This thread was never about seeing what others expect to pay for repairs, never once did you ask anyone of they thought it was excessive, or ask what a similar repair would cost from another manufacture. You started a thread called PST RANT and started to ***** about things that as far as I'm concerned are not fair to PST. It's not like they are trying to rip you off, it's not like they've had your engine for 8 months and done nothing. You come across as though you're pissed off about the fact that you didn't get special treatment so now you're going to whine to everyone else about it.
As for customer service, read some of the other threads on RCU about some other manufactures or companies on here who receive engines, or money, or whatever and then don't even respond to emails or phone calls, who take the money and it takes legal action to get anything happening, THEN tell me what bad customer service is. PST has been in contact with you and given you legitimate answers and pricing for your engine, I fail to see how that is bad customer service!
12-05-2008, 04:32 PM
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RE: PST Rant
ORIGINAL: LGM Graphix
1. So the story is different again, now YOU replaced the bearings, not as you said here:
Now I don't know who you are or what your experience is, but after having anyone else work on an engine that is not the manufacture, how can you seriously be upset about what the manufacture charges for a repair??? You say you're not blaming PST for the part failing, but what you are doing, and have done, is started a thread that already has one person saying they were considering PST but after reading your illegitimate gripe will probably not consider one. I guess you can look at blame as being a couple different things, but just by calling your thread a PST Rant alone you make it appear as though you are blaming them.
2. How far past Warranty was your engine when the combustion chamber failed? Why would you EXPECT anyone to discount a part to you? That's ridiculous, EXPECT to pay full price and if you get offered a discount be thankful, don't EXPECT a discount and then be pissed off if you don't get one. Again I reiterate, how many manufactures of ANYTHING, cars, cell phones, your oven, etc would offer a discount on a part after the warranty is up? I don't know of any.
3. Well Kraivuth has given you the option of using whoever you want for shipping, so I'd take that, hopefully it will be less for you.
4. I have seen some problems with PST, I've also seen their reps work hard to resolve those problems, as for how they run, mine are all strong, and consistent. I had a problem with an EGT probe on one of my 1300's in the beginning, no big deal, new probe, no more problems. I'm not brand specific, but for the cost of the engines, I think they're a great value, nobody else has a 28lb thrust engine out there for the same price as as PST1300R. Yes shipping to Taiwan kind of sucks, but from where I live, I have to ship any engine I have out of country for service, even to the US doesn't cost a lot less than overseas for shipping from Canada and we're on the same continent!
This thread was never about seeing what others expect to pay for repairs, never once did you ask anyone of they thought it was excessive, or ask what a similar repair would cost from another manufacture. You started a thread called PST RANT and started to ***** about things that as far as I'm concerned are not fair to PST. It's not like they are trying to rip you off, it's not like they've had your engine for 8 months and done nothing. You come across as though you're pissed off about the fact that you didn't get special treatment so now you're going to whine to everyone else about it.
As for customer service, read some of the other threads on RCU about some other manufactures or companies on here who receive engines, or money, or whatever and then don't even respond to emails or phone calls, who take the money and it takes legal action to get anything happening, THEN tell me what bad customer service is. PST has been in contact with you and given you legitimate answers and pricing for your engine, I fail to see how that is bad customer service!
ORIGINAL: scraper
To answer
1) I would not call a bearing change a repair, Yes the bearings were changed by me, the motor was sent away for balancing. Thats why i have no need to blame them or pst for it failing.
2) I would have expected a little better support for a replacment chamber, i was not expecting them to fit it, i was going to. Whats wrong with wanting a little discount on a new chamber when it was there product that failed long before it should have. I was not expecting it free, but a show of "appreciation" as a customer would have been nice.
3) I have no problem in the least paying for freight, It was that $150 seemed excessive to me, even more so when you convert it to our dollar
4) The reason why i will not have another pst is not because of the way they run, its because of the high repair cost when they fail,
I am in the same business as you and i believe in going that little bit extra for the customer, i do not feel that pst has in my 2 occasions when ive had a problem. And sorry the 600 will end up back here to be fitted with jetjoe parts. Its just not worth fitting pst parts to.
This thread was really just me having a rant about my dealings with pst and to see what other people expect to pay for repairs, not to lay blame like you would assume.
To answer
1) I would not call a bearing change a repair, Yes the bearings were changed by me, the motor was sent away for balancing. Thats why i have no need to blame them or pst for it failing.
2) I would have expected a little better support for a replacment chamber, i was not expecting them to fit it, i was going to. Whats wrong with wanting a little discount on a new chamber when it was there product that failed long before it should have. I was not expecting it free, but a show of "appreciation" as a customer would have been nice.
3) I have no problem in the least paying for freight, It was that $150 seemed excessive to me, even more so when you convert it to our dollar
4) The reason why i will not have another pst is not because of the way they run, its because of the high repair cost when they fail,
I am in the same business as you and i believe in going that little bit extra for the customer, i do not feel that pst has in my 2 occasions when ive had a problem. And sorry the 600 will end up back here to be fitted with jetjoe parts. Its just not worth fitting pst parts to.
This thread was really just me having a rant about my dealings with pst and to see what other people expect to pay for repairs, not to lay blame like you would assume.
1. So the story is different again, now YOU replaced the bearings, not as you said here:
Considering the turbine had just had a bearing change and balance (not from pst)
And btw that "someone else" is a well respected company!
And btw that "someone else" is a well respected company!
2. How far past Warranty was your engine when the combustion chamber failed? Why would you EXPECT anyone to discount a part to you? That's ridiculous, EXPECT to pay full price and if you get offered a discount be thankful, don't EXPECT a discount and then be pissed off if you don't get one. Again I reiterate, how many manufactures of ANYTHING, cars, cell phones, your oven, etc would offer a discount on a part after the warranty is up? I don't know of any.
3. Well Kraivuth has given you the option of using whoever you want for shipping, so I'd take that, hopefully it will be less for you.
4. I have seen some problems with PST, I've also seen their reps work hard to resolve those problems, as for how they run, mine are all strong, and consistent. I had a problem with an EGT probe on one of my 1300's in the beginning, no big deal, new probe, no more problems. I'm not brand specific, but for the cost of the engines, I think they're a great value, nobody else has a 28lb thrust engine out there for the same price as as PST1300R. Yes shipping to Taiwan kind of sucks, but from where I live, I have to ship any engine I have out of country for service, even to the US doesn't cost a lot less than overseas for shipping from Canada and we're on the same continent!
This thread was never about seeing what others expect to pay for repairs, never once did you ask anyone of they thought it was excessive, or ask what a similar repair would cost from another manufacture. You started a thread called PST RANT and started to ***** about things that as far as I'm concerned are not fair to PST. It's not like they are trying to rip you off, it's not like they've had your engine for 8 months and done nothing. You come across as though you're pissed off about the fact that you didn't get special treatment so now you're going to whine to everyone else about it.
As for customer service, read some of the other threads on RCU about some other manufactures or companies on here who receive engines, or money, or whatever and then don't even respond to emails or phone calls, who take the money and it takes legal action to get anything happening, THEN tell me what bad customer service is. PST has been in contact with you and given you legitimate answers and pricing for your engine, I fail to see how that is bad customer service!
2) I believe the waranty was 15 hours? that turbine had done less than 25. At what point did i say i EXPECTED discount? I said it would have been nice if they had done so. I did not ask for discount and they never gave any so i went elsewhere.
3) I will be taking that option, Why wasnt that option suggested in the first place? Finding a cheaper option for the customer in my opnion would have been a good show that your looking out for them.
4) Considering the nature of this thread, it is only to be expected people would chime in with there experences on other companys service and repair costs, Like others have already done, even you regarding your ram. And there are others out there with 28# for cheaper than pst, you might not want to use them but they are there.
Like i said this was me having a rant about pst, eg: I was pissed off that i thought there charges were over the top and wanted some opnions on it, thats why its a forum. Thanks for giving yours.
Jared
12-05-2008, 04:41 PM
#17
RE: PST Rant
Actually, there are a lot of arguments to be made that this is not a forum for the free expression and exchange of ideas. The whiney pants forum is at http://whinersforum.com/
12-05-2008, 05:11 PM
#18
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RE: PST Rant
Sean: Why is is wrong to question a repair and freight cost? You may say if you dont like it to go elsewhere, which i have done, but why is it wrong to question it? I for one would like to know if im being overcharged or not.
12-05-2008, 05:39 PM
#19
Senior Member
My Feedback: (11)
RE: PST Rant
ORIGINAL: scraper
1) How is my story different? i never said pst changed the bearings, I said the turbine had just had a bearing change and a balance. I never specified who did what bit, perhaps for your sake i should have.
1) How is my story different? i never said pst changed the bearings, I said the turbine had just had a bearing change and a balance. I never specified who did what bit, perhaps for your sake i should have.
Seems rather egotistical (as well as deliberately deceptive) to refer to yourself that way. Your rant here certainly doesn't seem to be representative of a well respected anything as far as I can tell.
It kinda looks like you came in here to bash PST in the hopes that they would say "oh no – someone is complaining about us – we'd better give him lots of freebies / discounts to make him like us and say good things about us on RCU !" Fortunately most "well respected companies" don't seem to bow to extortion.
Far from making PST look bad, I think this thread has shown them to have class in the way that Kraivuth responded so non-confrontationally to the bait.
Gordon
12-05-2008, 06:47 PM
#20
RE: PST Rant
ORIGINAL: scraper
Hi guys
My PST600r recently got sent to them because it failed in flight, upon landing it was found the turbine wheel had lost 2 blades. The result from Kravith was that the rear bearing failed resulting in the further damage, Considering the turbine had just had a bearing change and balance (not from pst) i was a little pissed!
Hi guys
My PST600r recently got sent to them because it failed in flight, upon landing it was found the turbine wheel had lost 2 blades. The result from Kravith was that the rear bearing failed resulting in the further damage, Considering the turbine had just had a bearing change and balance (not from pst) i was a little pissed!
I'd try knocking on their door first to ask them to correct the problem caused by the new rear bearing.
*EDIT* I see YOU changed the bearing... Did you balance the wheels or did a "reputable company" do it??
12-05-2008, 07:39 PM
#21
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RE: PST Rant
B
Both bearings were changed by me infront of the pst agent, the turbine was then sent away to Australia to be balanced.
Rember i am not blaming pst or anyone for the turbine failing, why it failed does not really matter, what i am doing is asking why the cost of repair is this large and is it resonable.
ORIGINAL: FILE IFR
Have you alerted the company who did the bearing change/balance and told them that their recent work has done major damage?
I'd try knocking on their door first to ask them to correct the problem caused by the new rear bearing.
*EDIT* I see YOU changed the bearing... Did you balance the wheels or did a "reputable company" do it??
ORIGINAL: scraper
Hi guys
My PST600r recently got sent to them because it failed in flight, upon landing it was found the turbine wheel had lost 2 blades. The result from Kravith was that the rear bearing failed resulting in the further damage, Considering the turbine had just had a bearing change and balance (not from pst) i was a little pissed!
Hi guys
My PST600r recently got sent to them because it failed in flight, upon landing it was found the turbine wheel had lost 2 blades. The result from Kravith was that the rear bearing failed resulting in the further damage, Considering the turbine had just had a bearing change and balance (not from pst) i was a little pissed!
I'd try knocking on their door first to ask them to correct the problem caused by the new rear bearing.
*EDIT* I see YOU changed the bearing... Did you balance the wheels or did a "reputable company" do it??
Rember i am not blaming pst or anyone for the turbine failing, why it failed does not really matter, what i am doing is asking why the cost of repair is this large and is it resonable.
12-05-2008, 08:20 PM
#23
Senior Member
My Feedback: (11)
RE: PST Rant
ORIGINAL: scraper
what i am doing is asking why the cost of repair is this large and is it resonable.
what i am doing is asking why the cost of repair is this large and is it resonable.
Instead you came on here to RANT – your words, not ours. Asking and ranting are NOT synonymous.
and when you say :
This is my second PST 600 the first one also failed at only 25 hours from the combustion chamber burning out, When contacted pst pretty much said to bad, it was a early model and wanted to charge me full price for a new chamber.. no customer support there thats for sure.
"holy crap you want how much to fix it, surly you could look after your customers better than that"
Those comments right there are not simply asking why the bill is large and whether it's reasonable – they (and your follow-up comments) are simply b*tching about the fact that you were not given a discount, and you are claiming that failing to give a discount is equal to "no customer support". What utter tripe !!
What is it that makes YOU so special that you should get a discount anyway ?
I just bought some parts from Peter at Altecare, and I had to pay full price – how dare he not give me a discount ? I think I'll post a rant about Altecare.
I also placed 2 orders with Tower Hobbies this week and they didn't give me a discount either !!! I know – I'll post a rant about Tower.
I just came back from buying the groceries for the weekend, and Whole Foods didn't give me any discount !!! I'm REALLY going to rant about them !!!
there product that failed long before it should have.
Are you really this out of touch ? Are are you simply a troll ?
Gordon
12-05-2008, 08:25 PM
#24
RE: PST Rant
ORIGINAL: scraper
Both bearings were changed by me infront of the pst agent, the turbine was then sent away to Australia to be balanced.
Rember i am not blaming pst or anyone for the turbine failing, why it failed does not really matter, what i am doing is asking why the cost of repair is this large and is it resonable.
Both bearings were changed by me infront of the pst agent, the turbine was then sent away to Australia to be balanced.
Rember i am not blaming pst or anyone for the turbine failing, why it failed does not really matter, what i am doing is asking why the cost of repair is this large and is it resonable.
The cost/shipping 'is what it is' and there's not much that can be done about it. A friend of mine has an OLD airstart engine (I won't say the brand, it's NOT a PST). It got sent in after a major failure... Comp and turbine wheels, burner can and bearings are all junk. The repairs would be close to $1,900.00 so it 'is what it is' and that's what repairs/shipping cost with these things.
I would like to see you do Kraivuth a favor and change the title of this thread as repair parts/labor/shipping is not his fault. They're all roughly the same prices- shipping destinations/prices may vary.
12-05-2008, 09:26 PM
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RE: PST Rant
Jared,
I can understand some of your points but I don't get why are you RANTing PST over RCU forum targeting to discredit PST. We and Rene at Galtech tried our best to help you. If you are not happy with our repair quote, we can respect your personal opinion. However, I think that its only fair to RANT if you have this type of service done from someone else before at much lower cost.
This nature of damage destroys the bearings, compressor wheel, bearing tube, rotor shaft, NGV, turbine wheel, and tail cone. Combustion chamber is still good though This will give the opportunity for others to chime in and quote you for repair.
This turbine was also operated with your own OPEN ecu. This means Unknown max RPM, ramping values, and run cycle/time.
We are not in the business to take advantage of repair cost or shipping charges. Sorry about you lost but we shouldn't be blamed or ranted for quoting our repair cost. Shipping cost is out of our hands. Due to the nature of your service and operation, warranty can not be offered.
BTW, we will remove PST serial number if you will use aftermarket parts to reassemble this engine.
Hope that you can see our points,
Kraivuth S.
I can understand some of your points but I don't get why are you RANTing PST over RCU forum targeting to discredit PST. We and Rene at Galtech tried our best to help you. If you are not happy with our repair quote, we can respect your personal opinion. However, I think that its only fair to RANT if you have this type of service done from someone else before at much lower cost.
This nature of damage destroys the bearings, compressor wheel, bearing tube, rotor shaft, NGV, turbine wheel, and tail cone. Combustion chamber is still good though
This will give the opportunity for others to chime in and quote you for repair.This turbine was also operated with your own OPEN ecu. This means Unknown max RPM, ramping values, and run cycle/time.
We are not in the business to take advantage of repair cost or shipping charges. Sorry about you lost but we shouldn't be blamed or ranted for quoting our repair cost. Shipping cost is out of our hands. Due to the nature of your service and operation, warranty can not be offered.
BTW, we will remove PST serial number if you will use aftermarket parts to reassemble this engine.
Hope that you can see our points,
Kraivuth S.