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UNPRECEDENTED SERVICE from JMP

Old 02-25-2009, 05:00 PM
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Billy
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Default UNPRECEDENTED SERVICE from JMP

Monday morning I sent both mains off my Firebird in to Jet Model Products for some maintenance work. I shipped them Fed EX overnight.
Today, Wednesday, I get to work and there is a box on my desk. In that box are my two mains, good as new!

Shipped them halfway across America, got repaired and will back in the Fbird by tonight. I don't think customer service gets any better than that.

Thank You Tom and Susan




Old 02-25-2009, 05:04 PM
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Default RE: UNPRECEDENTED SERVICE from JMP

Tom is first class all the way.
Firebird is on my short list.
Scott
Old 02-25-2009, 05:12 PM
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Joe C
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Default RE: UNPRECEDENTED SERVICE from JMP

Billy,
Tom is great to deal with, always willing to help out, and always get orders to you fast. Joe C!!
Old 02-25-2009, 05:14 PM
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Default RE: UNPRECEDENTED SERVICE from JMP


ORIGINAL: jetpilot

Tom is first class all the way.
Firebird is on my short list.
Scott
Scott,
Your catching up to me, that list can grow very quickly, see you at FJ. Joe C!!
Old 02-25-2009, 06:56 PM
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Default RE: UNPRECEDENTED SERVICE from JMP


ORIGINAL: Billy


Shipped them halfway across America, got repaired and will back in the Fbird by tonight. I don't think customer service gets any better than that.
That’s T.C for you!! One of the few honorable individuals left on the supply side of this hobby.
Old 02-25-2009, 07:39 PM
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smokin-gun
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Default RE: UNPRECEDENTED SERVICE from JMP

built in america by americans,,

could be the only one left, that has not sold out !
Old 02-25-2009, 07:42 PM
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Default RE: UNPRECEDENTED SERVICE from JMP

Tom and Susan are extremely good and take "very" good care of their customers. I wish all these other manufacturers had half the track record JMP has. They are #1 in my book as far as service and products.
Old 02-25-2009, 07:49 PM
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Default RE: UNPRECEDENTED SERVICE from JMP

JMP is awesome to deal with. They shoot straight and perform at a high level of service always. Their products have no equal in my opinion.
Old 02-25-2009, 08:17 PM
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Default RE: UNPRECEDENTED SERVICE from JMP

I stopped in his shop on the way to work Tuesday and he was holding your strut. He goes "Their bending these now."!!! [X(]
It is double welded this time, at the top and at the bottom. Think about a fiberglass structure stronger than that strut.
He just couldn't believe it was bent. But it does say a lot for the wing gear attach.
It is the best. bar nine.
Enjoy it.
Their is only one Tom Cook. I'm proud to be his friend.


jetpilot : He just happens to have a Brand New Firebird Hot out of the mold.
Old 02-25-2009, 08:57 PM
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Default RE: UNPRECEDENTED SERVICE from JMP


ORIGINAL: Billy

Monday morning I sent both mains off my Firebird in to Jet Model Products for some maintenance work. I shipped them Fed EX overnight.
Today, Wednesday, I get to work and there is a box on my desk. In that box are my two mains, good as new!

Shipped them halfway across America, got repaired and will back in the Fbird by tonight. I don't think customer service gets any better than that.

Thank You Tom and Susan




Billy,,,,,,,,,,,,,,,,,,,,,, Tom be Da Man

Dave
Old 02-26-2009, 12:56 AM
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Default RE: UNPRECEDENTED SERVICE from JMP

I have only bought brake parts for my vampires from Tom and Susan. The most helpfull in the busness.

Glen.
Old 02-26-2009, 06:24 AM
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Default RE: UNPRECEDENTED SERVICE from JMP

From the box to the flight line, his product has always been a great pleasure.
I don't venture into props very often, but I will have an SBD Dauntless.

Joe Grice
Old 02-26-2009, 09:10 AM
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Default RE: UNPRECEDENTED SERVICE from JMP

im in thre process of building a Firebird for myself right now, it has been a real pleaseure dealing with Tom and his company.

Kirk
Old 02-26-2009, 02:51 PM
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Default RE: UNPRECEDENTED SERVICE from JMP

The forementioned accolades ring true in every way! In addition to that Susan makes the best home brewed ice tea ever.

Skeet

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