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Important Announcement from Jetlegend regarding F20

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Important Announcement from Jetlegend regarding F20

Old 06-03-2010, 05:24 AM
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louisp
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Default Important Announcement from Jetlegend regarding F20

To all whom it may concern:

As management of the Jetlegend company we were shocked to hear about the crashes of the F20’s, produced by our company. When we received the clear information we started an investigation.

Jetlegend has been in model jet business for more than ten years; this is the first time that we are confronted with so many crashes of one model.
After the first message reached us through our network, we initially suspected that the plane might have been overpowered or had seen unusual high G maneuvers beyond the limit of the plane. As the first information only mentioned one case it was regarded as an incident.

As with any plane presented to the market, the F20 went through our standard test program. It had many test flights powered by a Jetcat P120 jet engine. After the crash report we had at least 20 test flights, pushing the test plane to the limits, but no signs of problems were detected.

After following reports we tried to find the limits of the design and/or manufacturing and we then decided to use a Jetcat P160 to fly again. This test was done recently, in which the first 5 flights were ok, but in the 6th flight, during a high speed low pass, the plane developed a problem. After landing the investigation revealed that the elevator was loose, but fortunately was still working. It was concluded that the elevator couldn’t hold up at high speeds with a P160, but we wondered why the F20 with P120 was also having problems in the field as reported in a few customers’ cases.

We checked the static thrust on the test plane and found that our P120, installed in the F20, gave significant less output than rated.

We apology to the customers who crashed a F20 produced by us; the problem occurred due to our design and not having stressed it enough during testing. We do take responsibility for that.

For those customers who crashed a Jetlegend produced F20, Jetlegend is offering a free-of-charge replacement by any model from the Jetlegend range, including landing gear.

To those customers who bought our F20, but did not get it in the air yet, improved replacement parts will be send free-of-charge as soon as possible.

We would like to apologize sincerely to all effected customers for the losses and for the missed flying fun.

In order to avoid similar situation happening in the future, there will be review of construction methods and testing procedures.

We, as Jetlegend management team, hope that above mentioned actions are sufficient to restore the confidence in our products and company and we wish all many successful model jet flights.



Best regards


Jetlegend management team

Old 06-03-2010, 05:43 AM
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DelGatoGrande
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Default RE: Important Announcement from Jetlegend regarding F20

Respect[sm=thumbup.gif]
Old 06-03-2010, 05:51 AM
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Frank Sopwith
 
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Default RE: Important Announcement from Jetlegend regarding F20

Wow, this is a real milestone!

Frank
Old 06-03-2010, 06:09 AM
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Default RE: Important Announcement from Jetlegend regarding F20

This will do your Company no harm at all.
Old 06-03-2010, 06:12 AM
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Meesh
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Default RE: Important Announcement from Jetlegend regarding F20

Talk about stepping up to the plate!
Old 06-03-2010, 06:22 AM
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olnico
 
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Default RE: Important Announcement from Jetlegend regarding F20

Well, that's some very honourable statement.

That is how things improve in every industry:
.Characterize a product defect
.Recognize the design mistake that is behind
.Correct the problem and change the design process horizontally ( ie to all other products at the same level )
.Communicate about the problem ( and that's the most difficult part )

I am sure that people will recognize and appreciate your honesty in this affair and that your company will benefit from your transparency.
Old 06-03-2010, 07:48 AM
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Default RE: Important Announcement from Jetlegend regarding F20


ORIGINAL: DelGatoGrande

Respect[sm=thumbup.gif]
+1!

Old 06-03-2010, 07:58 AM
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AndyAndrews
 
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Default RE: Important Announcement from Jetlegend regarding F20

Nice to hear them do the right thing. Its refreshing and makes them stand out amongst others who have not. The only thing left for them to do is to make the guys who lost jets 100% restored. Anything less, doesn't really complete the deal. But since I'm not one of the ones who lost a jet from this manufacturer I can't speak for them. I can only speak for myself and the jet I lost from another factory due to a manufacturing defect.

I wonder if they would have done it without all of the pressure from RCU? JL owners should thank RCU.

Jeremy, you now have some solid evidence that a major jet kit manufacturer has offered to replace defective kits that crashed due to their design defects. Let this recall stand as a precedent to all of the other Chinese factories ARF factories who have had manufacturing defects that caused their customers to loose jets.
Old 06-03-2010, 09:20 AM
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Default RE: Important Announcement from Jetlegend regarding F20


ORIGINAL: Rush!


ORIGINAL: DelGatoGrande

Respect[sm=thumbup.gif]
+1!

Agree +2, now.... I will definitely buy from these people!
Old 06-03-2010, 09:36 AM
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Default RE: Important Announcement from Jetlegend regarding F20


ORIGINAL: Frank Sopwith

Wow, this is a real milestone!

Frank
Agreed, hopefully other manufacturers will see that this is what it takes to maintain customers.
Old 06-03-2010, 09:39 AM
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LGM Graphix
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Default RE: Important Announcement from Jetlegend regarding F20


ORIGINAL: AndyAndrews

Nice to hear them do the right thing. Its refreshing and makes them stand out amongst others who have not.

I wonder if they would have done it without all of the pressure from RCU? JL owners should thank RCU.

Jeremy, you now have some solid evidence that a major jet kit manufacturer has afforded to replace defective kits that crashed due to their design defects. Let this recall stand as a precedent to all of the other Chinese factories ARF factories who have had manufacturing defects that caused their customers to loose jets.

100% Andy, this is huge. My HOPE for Jet Legend now though, is that people are HONEST. My biggest concern as a company would be that those who are claiming a loss, have legitimately lost the airplane. I like to think that this community is honest in that regard, but it's a big chance that JL is taking, I give them huge props for stepping up!
Old 06-03-2010, 10:14 AM
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Default RE: Important Announcement from Jetlegend regarding F20

IMPRESSIVE! Two thumbs way up for JL.
Old 06-03-2010, 10:21 AM
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Gordon Mc
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Default RE: Important Announcement from Jetlegend regarding F20


ORIGINAL: AndyAndrews

Nice to hear them do the right thing. Its refreshing and makes them stand out amongst others who have not.

I wonder if they would have done it without all of the pressure from RCU? JL owners should thank RCU.
Agreed.
Old 06-03-2010, 10:36 AM
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David Jackson
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Default RE: Important Announcement from Jetlegend regarding F20

Wow! [8D]
Old 06-03-2010, 11:08 AM
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Default RE: Important Announcement from Jetlegend regarding F20

This is how things should be done..[sm=thumbup.gif]
Old 06-03-2010, 12:28 PM
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jeff sewell
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Default RE: Important Announcement from Jetlegend regarding F20

It's a difficult task to ensure that the claims are honest but hopefully this is were the dealer network comes into play. The jet communities tend to be small and the grapevines short so that should prevent anyone from taking an unfair advantage.

Jeff
Old 06-03-2010, 12:33 PM
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Default RE: Important Announcement from Jetlegend regarding F20

To all the Jet Legend dealers who worked this issue........My hat's off to you. Good job!
Old 06-03-2010, 12:38 PM
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Default RE: Important Announcement from Jetlegend regarding F20


ORIGINAL: louisp


We apology to the customers who crashed a F20 produced by us; the problem occurred due to our design and not having stressed it enough during testing. We do take responsibility for that.

Amazing, JUST AMAZING. Well done to these guys.

Imagine if all companies did the same what an amazing world would this be.

Thumbs up once more and a nice example for more people to follow.

Tassos
Old 06-03-2010, 12:44 PM
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Default RE: Important Announcement from Jetlegend regarding F20

Atta boy, Jet Legend.
Old 06-03-2010, 12:49 PM
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Bryce Watson
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Default RE: Important Announcement from Jetlegend regarding F20



Wish I could claim I lost three of them! Seriously now, that's how you do business.

Jetlegend; up for making a 1/5th scale F-20 or 1/6th scale F-22?

If so, please put me on the list, in the meantime, looks like I'll keep the dust off these boxes.

Bryce
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Old 06-03-2010, 01:08 PM
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Default RE: Important Announcement from Jetlegend regarding F20

[sm=thumbup.gif][sm=thumbup.gif]Very respectable and upstanding![sm=thumbup.gif][sm=thumbup.gif][sm=thumbup.gif]
Old 06-03-2010, 01:17 PM
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Default RE: Important Announcement from Jetlegend regarding F20

A huge thanks goes out to Jeff Sewell and Mike Lin for being the front runners for customers and talking to Jet Legend about how to truly serve the customer, my hats off to both of you.

[sm=thumbup.gif][sm=thumbup.gif]
Old 06-03-2010, 01:17 PM
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Joe C
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Default RE: Important Announcement from Jetlegend regarding F20

Wow, I just gained a lot of respect for Jet Legend, to say it was there fault and replace the jets is large, not too many other companies would do that.
Old 06-03-2010, 01:53 PM
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Default RE: Important Announcement from Jetlegend regarding F20

Congratulations and respect for Jet Legend Management team. [sm=thumbup.gif]
You show here that all chinese ARF jet companies are certainly not all to put in the "same basket" (french expression)

Thanks,

Best regards,
SĂ©bastien
Old 06-03-2010, 02:09 PM
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Default RE: Important Announcement from Jetlegend regarding F20

Don't forget Monica at CamLex for all the effort she has put into this issue to make it right. Thanks, Monica, for all you and Dante do for us.

Rob Puetz
F15driver

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