RE: Wren 160 explodes
 

Luv2, Nope. You need to check moore's post. My quote post was accurate.

Re-read for yourself. (Post # 65)

RE: Wren 160 explodes
 

I think a warranty should be baised more on the run time of a engine than the time since sold

RE: Wren 160 explodes
 

So a 10 year old Wren with 2 hours on it should still have a warranty?

RE: Wren 160 explodes
 

So Mastertech, if you purchased a brand new Turbine, but never ran it, and it ends up on the shelf for a few years, you go to start it and their is an problem with the turbine you don't think the mfg. should warranty it?

ira d suggestion is not a bad one, esp. for the ones that don't fly every weekend.

RE: Wren 160 explodes
 

If you look at my post I said baised more on run time. I did not say time since soldwas totaly not to be considered.

RE: Wren 160 explodes
 

I think total run time is reasonable, provided it didn't sit on the shelf so long that it became obsolete to the point of unobtainable parts. Can't hardly blame the factory for that. Personally I'd bet that WREN will take good care of you in this case. They have always had great service. The whole warranty thing is a bit off-topic, but is still an interesting debate.

RE: Wren 160 explodes
 

Can someone let me know what a Shill is ?. Serious Question any chance of a serious answer

RE: Wren 160 explodes
 

Here you go Dennis. From Wiki: A shill is a person who helps another person or organization to sell goods or services without disclosing that he or she has a close relationship with the seller. The shill pretends to have no association with the seller/group and gives onlookers the impression that he or she is an enthusiastic independent customer.

Jason

RE: Wren 160 explodes
 

Well that about covers everyone here on RCU and all other forums then. . . . . .http://www.rcuniverse.com/forum/js/f...bananahead.gif

Happy New Year to all. Anyone going flying ?????

RE: Wren 160 explodes
 

Don't forget the "Anti-Shill"...the guy who has a close association with the competition and disparages the company in public...LOL.

Honestly...whats more entertaining than we "Peanuts of the Gallery"?

The original post was asking to find out if others have had the experience of this particular failure. I think this is a good use of internet forums...without them only the manufacturer would know of multiple product failures that should warrant a recall...in my experience even the best companies mask these things to preserve profits...Ask me about my iphone. Sadly I think only one response was from anyone with experience with the product and the failure....making it the only valuable post...um...including mine.

RE: Wren 160 explodes
 

I agree. Sounds like a bunch of old ladies at a bingo game. Happy New Year, everybody.

RE: Wren 160 explodes
 

Guys I seems that some of you sit around and wait to pounce on someone with a post about something that you are self proclaimed profesionals about. I have been under the impression that the forum area on RCU was for people with common ground to discuss topics of interest or concern. Jim Cattanach did not post a a bash or anything like one he was just asking a question and expressing a concern. Some of you need to put on your BIG BOY PANTS on and if you cant say something nice then don't say anything at all. If I or most of you had the problem that he has had I'm sure there would be a similar post. [sm=wink_smile.gif]

RE: Wren 160 explodes
 

We should read the book Internet Forums for Dummies[&o]

RE: Wren 160 explodes
 

Many thanks Jason. I honestly did not know and I have to say that is not what I thought it was................... I thought it was some sort of slang from the US that us Brits did not understand. I do now however.

Went flying today it was cold wet and muddy.............. Roll on the spring and then perhaps we can all cheer up

Dennis

RE: Wren 160 explodes
 

If i ever got around to having the skills and money to buy a jet, i would be afraid to post my questions here.

And yes i know that's a personal problem, but seriously? Is it really necessary to shoot this guy down?

Jake

RE: Wren 160 explodes
 

No, it isn't !!

RE: Wren 160 explodes
 

Anyway.....!!!!

RE: Wren 160 explodes
 

Nah...Jim is a true "Haggis Eater, whisky drinker" Scott. BTW, on the day of the incident, Steve Hart (RCU:Wingart) was present, as he was paying our club a visit, during his Christmas holiday and he witnessed the whole thing.

Chris

RE: Wren 160 explodes
 

Nothing wrong with posting a problem But 'Wren 160 explodes' talk about sensationalist ! Then the guy really lets the cat out of the bag when clearly he can't hold back his 'tale of woe' any longer, and starts reporting of a lost jet and the pain inflicted by being charged an hours labor for a fault that in his opinion did not exist ! This is clear cut manufacture bashing, not even subtle with that RIPPER of a subject title.

RE: Wren 160 explodes
 

My DLE 55 explodes every time the plug fires..........There is an explosion in the combustion chamber........but it's a controlled explosion :DHa Ha

RE: Wren 160 explodes
 

From reading these posts, i don't think there's a right answer about whether you should post a problem you've had without first speaking to the manufacturer. Some people would, some people wouldn't. And i wouldn't think any less of someone for going either way.

I like to think Id speak to the manufacturer first, but there again, Id be anxious to know if what i had experienced was a common problem. I probably wouldn't want it hanging over my head over the holidays either, especially when an expensive repair may be forthcoming.

We can all be brand defensive, rightly or wrongly, and given the company's we deal with are small, I don't want them to be affected by slander and lose business.
Can you imagine this type of thread running on a microsoft or apple forum? Small companies reputations are more important in a niche market such as rc turbines.

For the record, Ive bought three Wren turbines, and have only had one problem with one of them. Two models survived five flameouts before the problem was identified. I did have to endure the suggestion that my installation was at fault (twice) despite sending the data file of the flameout to wren. I haven't dealt with them post Sara parish leaving, but was always impressed with their customer service. I do know of other club members, who were less than impressed at the service they received.

If i had previously returned an engine, like the OP did and was given a story about a previous repair that i did not find credible, the benefit of the doubt that i would give a manufacturer, would be lost and i too would in the circumstances posted above, also consider asking on a public forum if there had been similar previous problems.

RE: Wren 160 explodes
 

Even if you try to resolve it with the manufacture first some of the guys in this forum will still jump on you. I think there really should be a pink panty award!

RE: Wren 160 explodes
 

everyone's entitled to an opinion I suppose. The less I look at this forum the happier I am ;)

RE: Wren 160 explodes
 

Update & happy conclusion.
Wren received my turbine on 4th January. A couple of days later they commented that the cause appeared to be turbine wheel failure & they would repair my turbine free of charge. On the 26th January they e-mailed to say that my turbine was unrepairable & they were sending me a new turbine. This arrived today, with no charge for shipping.
As I said before, I have in the past, had disagreements with Wren, but I am very pleased with this service. I am sure many turbine manufacturers would at least make some charge for repairing an out of warranty turbine.
I exchanged many e-mails with Ron Ballard & would like to thank him for his help, which, I am sure, helped me greatly.
Wren UK at all times kept me informed of progress during this period.
My faith in Wren has been restored.

RE: Wren 160 explodes
 

Jim,

Nice to hear everything worked out to your satisfaction, a positive outcome helps everyone long term.http://www.rcuniverse.com/forum/js/f...ular_smile.gif