PayPal User question
 

IVE JUST SOLD A JET VIA PAYPAL. IT SAID I HAD THE MONEY AVAILABLE AT PAYPAL SO I TRANSFERED IT TO MY BANK, I COMPLETED THE CRATE IMMEDIATLY BUT I DONT WANT TO SHIP UNTIL ITS AVAILABLE IN MY ACCOUNT.
IS THIS WHAT MOST OF YOU DO? OR AM I BEING TO CAUTIOUS?
I JUST BELIEVE THE ONLY WAY TO SAFETLY SELL ON THE INTERNET IS "TO SHIP NOTHING UNTIL YOU HAVE CASH IN HAND OR IN YOUR ACCOUNT".
PLEASE TELL ME WHAT YOU GUYS THINK.
JERMAINE

PayPal User question
 

I've done a lot with PayPal and had nothing but sucess with them. When they say the money has been transfered, its there. Check your account (or call your bank). It should show up as a deposit. as soon as they send you the confirmation. If not, wait a few hours and try. It's never taken more then 24 hours for me.

My 2 cents...


Russ

I would read carefully...
 

It is my understanding that there are two types of paypal transfers...

In one type, a person has the cash transferred from their bank accout to paypal. I believe this type of transaction is not reversible by the buyer unless the seller concurs.

In the second type (this is the one I'm not sure of...) the buyer uses a credit card for payment to paypal, and the "cash" is put into the sellers account. If I'm not mistaken, the buyer who fails to pay their credit card essentially reverses the charge at that time.
I have never had a problem as a seller using paypal to receive funds, since I know paypal charges for the service, and I pay as the seller (the receiver of funds). I have lost unrecoverable money from being a buyer who bought from a deadbeat...I never got money back from either ebay or paypal, and never received the $100 item.

Oh well....

PayPal User question
 

That's great for the seller, but the buyer is exposed under those conditions. How do you all address this?

PayPal User question
 

If the funds are being sent to your bank, they are already in your hands. If the guy had sent you a bank check via paypal, the funds would not be available, and it would not have let you transfer it.

If you buy stuff on ebay and through paypal, use a credit card!!!!
Ebay and paypal will not stand behind you, unless the funds get stopped (by refusing the charges on the card), I learned this the hard way, and got screwed pretty good.

Some of the other guys here, only take money orders and such, and thats fine, but I only take paypal, b/c of the speed of the funds, and it allows me to ship stuff asap and get it out of my way.

My 2 cents!

Richard Newman

PayPal User question
 

Like the old saying no tickie no laundry! No cash, no ship.
Its the way it is! When you buy an item from any retailer, do they ship before you pay?

Richard Newman

Re: PayPal User question
 

Once Paypal lets you know that you have money in your paypal account and marked completed, go ahead an ship it. the money is yours.

I usually let the money accumulate in my Paypal account and transfer a lump sum. Never had a problem.

PayPal User question
 

The funds are being sent to my bank, according to paypal. Now the question is are they really in my possesion? I dont know !
Paypal is not a concrete structure as far as I know, & the buyer says he paid with a credit card so he's covered.
I think when buying on the internet you should ask for a ton of close up pictures & take your time, if the seller doesn't want to send them then forget that buy, & of coarse pay with a credit card.
Now on the other hand if the seller was patient with you & sent all the pics dont suddenly become impatient when its time to wait for funds to clear or transfer.
My 2 cents, & safe buying ethics

PayPal User question
 

When I sell, if the client pays with a credit card, the money is instently in my paypal account, you can ship at this point, you don't have to have the money transfered to your bank account because PayPal is your account as long as it says "completed"
But your right, since I sell things like Fiber Optic extensions and engine mount on a regular basis, I found what works for me, ship only when Paypal alerts me that the money is there. At that point, I immediately E-mail my customer to let them know that I have received the money and their product is being shipped.
The reason I do this is to give confidence to the customer that they are not waiting in vein.
It takes time to build a credibility with clientel and it can be destroyed in an instant,

feedback on ebay
 

If someone has more than one bad feedback per hundred, I go to the next seller. period!

Richard Newman

PayPal User question
 

In using PayPal the money is always in the sellers account regardless of the final outcome of the transaction. PayPal does not settle disputes unless you do it Guaranteed. The buyer is the one who takes the risk. I have used PayPal for a while and I have only been burned once by someone who would not return my money when they decided not to ship the item. It was only $20 but I hope to meet this guy one day.

IN all fairness, as soon as the money is in your PayPal account (not bank account) ship the item.

Re: feedback on ebay
 

Richard,
I would be weary with only one bad feedback.
I make sure not to get any bad feedback by being as totally honest with my customers.
I have lost money with customers in the past , but none of my customers have ever lost money from me, I simply won't let that happen.

PayPal User question
 

I mean one bad feedback per hundred feedback (if a guys got 685 feedbacks, and he has 6 negatives), its nominal. Your not going to make everyone happy, My name there is the same as it is here, and I try my best to make the buyers happy, but some people you just can't help.

And in most cases of a pissed off person, if you read both sides of the negative feedback, you can read between the lines and go from there.

I took a 350.00+ hit from a guy, and yes I would love to meet him face to face, but thats not gonna happen.

No matter what, always use a credit card, ebay and paypal, did nothing, filed complaints everywhere, even with the post office (he mailed it), nothing done. IF I HAD used my visa, paypal and ebay would have done back flips to help. its all about $$$$$ and when you reverse the charges, you will get there attention.

My opinion, yours may vary!

Richard Newman

PayPal User question
 

"Once Paypal lets you know that you have money in your paypal account and marked completed, go ahead an ship it. the money is yours. "

No, no, no, no no no!!!!!
You are getting some REALLLLLLLY bad advice here!
DO NOT SHIP THE ITEM UNTIL YOU HAVE CASH IN YOUR HAND. Period. Bottom line: if he paypalled you with a credit card, he can do a chargeback on you as long as there are funds in your paypal account. As a matter of fact, paypal CAN AND WILL FREEZE YOUR ENTIRE ACCOUNT if he complains of fraud. He could just say "the paint was not as glossy as I expected" and call his CC company. Guess what? The CC company is NOT going to get stuck, and Paypal is not going to get stuck...YOU ARE.

Go with what your original instinct was...ship when you have the cash in your hand.
And NEVER keep substantial amounts of money in a paypal account.

Re: Re: feedback on ebay
 

You would be wary with only one feedback? You know what? Take it from somebody who has sold a LOT more stuff on the internet than you have...if you are out there, on ebay or whatever, and you do any amount of volume at all, you are going to run into that one in every five hundred people or so who is just downright NUTS. Sorry, but that's the way it is. And you can bend over backwards, give them two for one, double their money back, and a backrub, but they will STILL give you a negative feedback. Just how it is. Thankfully, they are only a small percentage of the world, but they ARE out there, and as soon as you run into one, it will burst your incredible bubble of ARROGANCE that would make you make a statement like the one above.
Sorry, but your statement disturbs me. Guess what: You can do everything RIGHT and STILL get negged. That's how it is. In the old days, people would walk into your store, and you could get a face-to-face assessment of who the customer was, but nowadays, you just don't know. There are some real NUTJOBS out there. So don't say "I am perfectly honest, so I will never get negged" and "I would never buy from somebody who has a neg", because you come off sounding facile, naieve, and inexperienced.
And your advice about Paypal shows that, too. It's dead wrong, and it could cost this guy this jet.

PayPal User question
 

That's right on, in ALL respects. Negatives are a REALITY. READ them and make your own assessments. The Ebay Powersellers Club thingie allows 2% negatives. Read between the lines, like Richard said, and decide what is going on here. Do the negs say "slow to ship" or "item never delivered" or "Item not as described?" Big difference....
And as a buyer, credit card and paypal, like Richard says, is the best protection for you. Or just read the feedback and decide. If somebody has 2000 positives and ten negatives, you ought to feel fine about sending them a money order! That's what the feedback system is all about. If they have excellent feedback and you still do not feel comfortable, perhaps internet commerce is not for you. Go get your stuff at a store, where you can feel and handle it before you buy...

PayPal User question
 

Easy Tiger, I thank you and agree with you one hundred percent. Besides its the only logical conclusion where each party cannot get screwed.

Jermaine

PayPal User question
 

I have to agree with Easy above. I never ship a high ticket item until I have confirmation from my BANK that the PayPal transfer was completed.

I explain this to the customer and it's generally accepted. I'm aware of a few horror stories where buyers transfered money into the sellers PP account, only to turn around and file complaint/cancel transaction. At this point the seller has already shipped the merchandise and the buyer has effectively "Frozen" the sellers account (All of it... not just the amount in question). I NEVER keep large amounts in my PP account!

My practice is (and it really depends on the item) to immediately initiate a transfer of the buyers money into my bank account on receipt (the "You've got cash" email let's me know that the buyer made their payment). I acknowlege to the customer that their payment was received by PayPal. While waiting for the PP funds to hit my bank account, I box/crate/prepare the item for shipment. PayPal has never taken longer than 3 business days for the funds to reach my account. Upon the deposit into my bank account, I notify the customer that the transaction is complete and I immediately ship their item.

Now... some may say - "I have to wait 3 days for you to ship my item?" Hey... they'll understand. It takes 4-5 days for a MO to reach me on average, so PayPal is still quicker.

This way, we're both protected. The buyer uses their CC for the purchase and I wait 72 hrs. for the cash. I have never been burned using this method and I been a member of PP since the very beginning.

My .02

Craig

PayPal User question
 

It's a good question, a tough one. At some point, SOMEBODY has to have something hanging out, and be taking a risk. I would tell any SELLER to avoid the risk to themselves, and as any BUYER to avoid the risk to themselves.
If it is a really high ticket item, there are escrow services out there.
By the way...here's something to keep in mind. In spite of all this risk, in my experience, 99% of online transactions happen with no problems. Which is a nice commentary on your fellow modellers.

Re: Re: Re: feedback on ebay
 

Back off a bit here, where did I ruffle your feathers.
First I never said "I am perfectly honest" those were your words.
I said I try to be as honest as I can possibly be.
Speaking of arrogance, how dare you say "Take it from somebody who has sold a LOT more stuff on the internet than you have..."
How the hell would know how much I sell. It would seem to me that your the arrogant one.

So back off being the know it all.

PayPal User question
 

You are giving this guy some REALLY unsound advice. Totally incorrect information.
It definitely ruffles my feathers, on several levels. One is that what you are saying could cost this guy a jet, if he followed your advice.
The other is it is a slap in the face to hear somebody sound like you do, all high and mighty, just because they have not yet had the pleasure of being beaten up yet on the internet for no good reason at all. You are telling people:

"I would be weary with only one bad feedback.
I make sure not to get any bad feedback by being as totally honest with my customers. "
Well, that's just not reality. It's totally out of touch with reality.

I think it's a fair assumption to say that I have sold more than you...you would not say what you are saying if you have been around on the internet long enough. I have had the dubious pleasure of seeing pretty much ever form of scam and every type of knucklehead out there, and I talk regularly with the ebay powersellers, and we share a lot of info. There are some pretty harrowing people out there.
How about the guy who just negged me last month: This guy's scam is to complain that there are missing parts and ask for a substantial partial refund. I looked at the feedback given by him and gotten by him, and realized he was pulling a scam. I looked in my photo file and found that I had a picture CLEARLY showing the LG he claimed missing right there in the box. He was LYING. He wanted to get $25 back on a $100 kit. I called him out on it, and he refused. He negged me. Am I now a dishonest guy? Are you now wary of buying from me? Should I have just sent the guy $25, and let him keep doing it to other people(he did the same thing to several other people I know)? Did my own personal integrity protect me from getting a neg? NO. So please don't make facile statements like "if you are honest you won't get negged" because it just ain't so. And if you transact on the web long enough you will find this out the hard way.

PayPal User question
 

Well, waiting to ship after a transfer would be safer. But where do we draw the line. but if a person paypaled me via credit card, and I transfered it to my bank, (they say it takes four days, my longest Wait was two). By the time I get the item shipped and on the way, the money is already in my hand, well before he gets the item. On big ticket items, I guess its okay, but on the small stuff, soon as I get cash I ship.

Even with the escrow service you can still get burned. The money order way is the only bullet proof way for a seller, and the worse for a buyer. The credit card is the safest for the buyer, and if done right, can work well for both.

I like the speed of paypal, hate the charges, but thats my opinion!

Richard Newman

PayPal User question
 

PayPal User question
 

False. Totally false. Whatever paypal says in the FAQ. The FACT of the situation is that if you do a chargeback on your card, the seller will get screwed.
It's nice to know that according to Paypal, both the buyer and the seller are totally protected in any and all respects, but the reality is something completely different.
Ask all the sellers who have been stuck.
Smart people don't keep a lot of money in their paypal account, lest someone do a chargeback and they freeze your entire account.
The reality is this...in the event of a dispute, the LAST people who are going to get stuck are Paypal. Your CC company will most definitely not pay Paypal if they think YOU are not going to pay THEM.
I say this not because I am looking for a fight, or a debate, but because this is the reality of the situation, and I don't want YOU or anybody else to beleive some of the hype they put out and get themselves into what could be a really bad situation.
Do a quick web search and see all the pages set up like www.ihatepaypal and such and see some of the horror stories. Paypal has it's purposes, but if you think you are totally protected, as a buyer or a seller, you are totally misguided. I hope, sincerely, that you take this advice and experience to heart and take steps to just be a little more aware of the realities of Paypal, and I hope, sincerely, that you do not have to find out the reality of the situation the hard way.
I hope you use delivery confirmation on everything, so you have proof of mailing, as all the buyer needs to do is say "I never got it" and you are stuck. I hope you don't keep large amounts of money in your Paypal account, as all someone needs to do is pay for a Freq. scanner with their CC and paypal, put the batteries in backwards, then say "Aerografics sold me junk" and then have your account frozen while they investigate you for fraud. I hope you don't ship anybody a $2000 jet before you have the cash in your hands, lest it get destroyed in shipping, though the buyer chose not to insure it, and you get stuck with the tab.
You have to beleive me when I tell you all is not smiles and sunshine with Paypal, and the reality is something totally different from their claim of "everybody is totally protected." Good luck to you.

PayPal User question
 

You win, and now for the News :)