Towerhobbies
 

Not that most jet guys buy alot from them, but i have to share this. My roommate and i ordered some pretty high price stuff for recip planes. (gas engines, digital servos, Actual airplane kits etc). Being flyers in the Air Force, we are gone quite a bit, and sometimes we dont have but a days notice to leave. Anyways, We had 4 orders coming from tower, and we both went out of town. We had a friend coming by to look for packages each day. Last friday, our friend was flying and he couldnt make it to pick up the packages. Some idiot, jacked 3 boxes from our door, totaling around 550.00 bucks. When we found this out, we contacted tower. They had sent it through the post office, who usually doesnt just leave stuff on your door. This is the good part.....I know everyone has their quirks about tower, but they replaced the packages no questions asked. My question to them was, why not pay .50 cents and signature verification, now they are out 550.00 dollars. Whatever their reasoning, i have to say that that is good customer service! Just thought i would share this, i think more businesses in our hobby need to be this way with their customers! Nick

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RE: Towerhobbies
 

If they required signatures then many of us would never get our stuff. Who would have signed for your stuff? Also, insurance is cheap. I would imagine that this is a consideration in their business model. Another thing, sending via US Postal Service menas that the thief has commited a federal offense. and Fianlly, I agree with you on service! My Kaos came with the covering in such bad shape, that they sent me covering, trim sheets, and pin striping (far more than needed for the problem) at my request. Now, that's about $40 worth of accessories for a plane that only cost $109! And at their own doing, they sent all this via 2nd day! Wow! talk about a pleasant ending to a bad thing.

Bob