RE: Troybuiltmodels Problem
 

case solved man ..lets go flying:D

RE: Troybuiltmodels Problem
 

for what it's worth, I totally understand both sides here....having been a former merchant, there is nothing worse than being robbed of good money you work way too hard to earn....and you take all the risk on each retail transaction for a modent gain in profit.....it can really hurt when you get even one beat you....may take 5 or 10 sales to make up for just that one loss......

and from the customer side, I have ordered from TBM a couple of times.......delt with someone I can't remember and Gene.....all occations were outstanding......great value, products as advertised.....support help resolve one issue, and I had both items I needed in terms of support after the sale taken care of right away......I think one was even via email [X(]

Of course I would call for these tyopes of issues, especially if I were out of the country....:D


And I find many times the vendor is unresponsive there is a good reason.....such as when I was emailing PA for my new Extra......the entire company was at SEFF for the show.....

I am sure TBM will take care of you......Hope everyone had a good Forth!

RE: Troybuiltmodels Problem
 

Best thing I'v heard all day!!! ;) :D :D [sm=thumbs_up.gif]

RE: Troybuiltmodels Problem
 

If it weren't for the greatly overly-lax financial policies of the previous administration, including housing, we wouldn't have as big of a problem as this. BUT.. the last 20 years have seen EVERYONE in power loosening things up to try to keep the USA on top. It didn't work. So... now due to unemployment and lack of jobs, ALL BUSINESSES have to be tighter on credit. There are people out there misrepresenting income and not caring about it, even in this hobby.

RE: Troybuiltmodels Problem
 

TBM treated me well. I needed to return an item and they did it with no issues at all.

RE: Troybuiltmodels Problem
 

I AGREE!!! Kentucky Jets is OPEN!!!! Lets all go FLY!!!

RE: Troybuiltmodels Problem
 

;)

RE: Troybuiltmodels Problem
 

I'll be traveling there tomorrow, be on the ground Wednesday to cover the event for RCU!!!

See you all there

Ken

RE: Troybuiltmodels Problem
 

Ken, Look me up!!! I will be the one with the Stuka... Hitec stuff also.

RE: Troybuiltmodels Problem
 

Hi again.

Nothing has happent yet !

<span class="short_text" id="result_box"><span closure_uid_o9csru="65" wc="Hvor lang til synes dere det skulle ha tatt for å fikse dette problemet" xc="How long to you think it would have taken to fix this problem" style="BACKGROUND-COLOR: #e6ecf9; COLOR: #000"><font size="2">How long to you think it would have taken to fix this problem ?</font></span></span>
There was also damage to the plane when I get it..

And what are normaly done when there is damage ??

I wil try to post some pictures..

RE: Troybuiltmodels Problem
 

I am working on it, But there is only so much they will let me do. I will talk to Patrick (customer Service) First thing Monday.

RE: Troybuiltmodels Problem
 

I have been writing to him many times ,but he stopped replying me after oneor twoE-mails..!

RE: Troybuiltmodels Problem
 

Keep your political crap out of here. Especially when you don't know what you are talking about.
It was the Dems that caused the housing crisis. Bush tried to stop it. Check it out!

RE: Troybuiltmodels Problem
 

Ha. Ha. Ha. ooooooH man Here we go!!!! lol Yep. Learned my lesson month's ago on these threads. Plane talk only from now on fer me!!!! lol

RE: Troybuiltmodels Problem
 

Pictures...

RE: Troybuiltmodels Problem
 

It&uml;s kind of arrogant to keep costumers waiting like like this when you have bought a plane and there is problems after the sale. Looks like there is somebody that isn&uml;t doing their job (terribly packing and no support that can help costumers) . The Summer is comming to end and nothing is worse than looking at a plane that needs air under it&uml;s wings

Have seen the plane "Live" and think that the damages are worse than the photos show and ofcourse you got the landing gear that is missing... Kind of funny that it says so on the box and still TBM has shipped it as a F16 advance with.....

Hope sombody at TBM fix this problem......... This is bad advertising for a company that has had such a good reiew!

RE: Troybuiltmodels Problem
 

Yeah right. You started the fire and then stood back and watched who was gonna pour a little kero on it:D

Marty

RE: Troybuiltmodels Problem
 

Hey Shaun, where were you when this was posted three weeks ago with your "lets keep politics out of these forums" statements and calling people *****es? Oh wait, this is blaming the previous administration so you don't say a word uh? Now who's the *****? What a hypocrite.

Marty

RE: Troybuiltmodels Problem
 

Hi.

I need advice on my F-16 what to do,And find out what is proper compensation for the damage.

POLITICS ARE BEING REMOVED BY THE MOD.

Thank you !

RE: Troybuiltmodels Problem
 

Oops...posted in wrong thread...

RE: Troybuiltmodels Problem
 

HEY GUYS NO POLITICS PLEASE


I have just removed some posts and not everybody got informed as my wifi connection is flaky this morning.

Sorry but that's just the way it is.

RE: Troybuiltmodels Problem
 

You Must contact The Shipper as we told you AND as stated on your invoice!!!! YOU Have refused to do this.

BAX/ DB Schenker shipping- In case of damage the receiver must complain to the carrier directly after the discovery of the damage at the latest 7 days from the date of receipt. Otherwise neither Troy Built Models nor the carrier will be held responsible to replace/repair the damaged good or refund or give store credit for any amount.

RE: Troybuiltmodels Problem
 

I did contact Schenker and they say all responibility rest on TBM because there is no visible damage to the box,

They mean that the shippment was to poor packed.

I also sendt mailto TBM about this , But NO BODY ANSWER ME !

RE: Troybuiltmodels Problem
 

Frederik, Do you feel that it was packed too loosely or not enough padding?

Marty

RE: Troybuiltmodels Problem
 

Hi Marty

I think both..

Could be more support and padding around the parts.

RE: Troybuiltmodels Problem
 

Hi Fredrik

Any news ?? Are TBM fixing this problem or still keeping you waiting ?

Whats happning whith your plane ??

RE: Troybuiltmodels Problem
 

Hi..

Finally recived my landing gear, but TBM does not take responsibilityfor the damage...

RE: Troybuiltmodels Problem
 

Do you still have the original box and packing materials? Perhaps a few pictures of the outside of the box that shows "no damage" would help your claim.

Marty

RE: Troybuiltmodels Problem
 

weddowickh

I understand what you are talking about. I wish I could Help You, BUT... They have since let me go and there is NO ONE there that will be able to help you. I will try to help you when I get up and going on my own!!! PLEASE, All Try me out in December!!! www.giantmodelproducts.com I will be carrying FEJ !!

RE: Troybuiltmodels Problem
 

Yes I still have the box ,and I have sendt picture of it ..

RE: Troybuiltmodels Problem
 

Sorry to hear they have to let you go..

I wil contact you in December.. Thank you..