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Troybuiltmodels Problem
Hi. <span id="result_box" class="short_text"><span title="" uc="is there anyone who has contact with troy recently" tc="er det noen som har kontakt med troy nylig" closure_uid_35v50j="72" style="background-color: #e6ecf9; color: #000">Is there anyone who has contact with troybuiltmodels ? I try to send Email But they do not answer me anymore. I ordered 14.05.2010 a Fly Eagle F-16 Advance 1/8 <ul>[*]F-16's fuselage and wings are made of composite material.[*]A complete NEW SCALE Landing Gear (including retracts, oleo legs, wheels, struts and brake)[*]Stainless Steel Exaust Pipe[*]3 Fuel tanks[*]Air Kits (including air tanks, lines, T-fitting, retract valve, brake valve, fill valves)[*]Gear Door set[*]Hardware set[*]Water transfer printing decal[*]Transparent canopy[/list]But recived no landing gear .. ? <span id="result_box" class="short_text"><span title="" uc="has anyone else experienced the same thing" tc="har noen andre opplevd det samme" closure_uid_35v50j="86" style="background-color: #e6ecf9; color: #000">Has anyone else experienced the same thing ?? Best regards. Fredrik E Norway </span></span> </span></span> |
RE: Troybuiltmodels Problem
Who Are you Sending emails too??? Contact [email protected]
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RE: Troybuiltmodels Problem
Hi. I have tryed Gerry , Gloria and Patrick. No answer... |
RE: Troybuiltmodels Problem
My .000000002 euro cents... |
RE: Troybuiltmodels Problem
Every Time I call to order someone is there to answer.
Just call them. I know the time difference may be great, but do it anyways and get some action. Best Regards kevin |
RE: Troybuiltmodels Problem
ORIGINAL: Kmarks Every Time I call to order someone is there to answer. Just call them. I know the time difference may be great, but do it anyways and get some action. Best Regards kevin Hi I think it`s easyer to write. <span id="result_box" class="short_text"><span title="" uc="should not be difficult to respond to an e-mail" tc="skulle ikke være vanskelig å svare på en mail" closure_uid_4zi5ck="78" style="background-color: #e6ecf9; color: #000">should not be difficult to respond to an e-mail </span></span> |
RE: Troybuiltmodels Problem
I am trying to Help this person! Things happen, In case you didn't know! He may be sending it to another person at TBM that no longer works there. SO.........
I sent you a email, Please make sure I have a correct email for you. |
RE: Troybuiltmodels Problem
Come ongive Gerry a break. I'v never known him to be false and is always ready to help someone out in these forums. When he says he is gonna do something, he's as good as his word. Hooker53
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RE: Troybuiltmodels Problem
Hey Guys i heard Gene sold the busness for BIG BUCKS
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RE: Troybuiltmodels Problem
Sorry, Did NOT Happen!
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RE: Troybuiltmodels Problem
I tried to have my office assistant buy me a carbon fiber tube for a project at work this past week and the TBM phone staff wanted her to copy her drivers license and the credit card front and back and fax them copies of them before they would fill the order since she had never bought anything from them prior. Very unusual and we have never had that request before from anyone we do business with; we have had people ask for the security code on the back of the card. This is the second time we tried to buy something from TBM for my lab without getting the order filled and the last time was when a very famous modeler was working for me two summers ago and we needed some extra SWB aluminum servo arms that he had used on our project. He called them and asked the folks at TBM to ship them to us and bill his account and they refused so we went elsewhere for them. Looks like they may have gotten burned buy some CC sales that went bad. I don't jump through special hoops to spend my or my compaines money so we just bought the tubes from TNT landing gear instead for $11 more than TBM since they had no special hoops for us to jump through.
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RE: Troybuiltmodels Problem
never had a promblem with TBM
always they served me great in our overseas orders 6 years now .. |
RE: Troybuiltmodels Problem
Unfortunatly any Company is only as good as the person you are dealing with at the time.
Mike |
RE: Troybuiltmodels Problem
I have sent a few e-mails, gave up.
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RE: Troybuiltmodels Problem
ORIGINAL: Ron Stahl I tried to have my office assistant buy me a carbon fiber tube for a project at work this past week and the TBM phone staff wanted her to copy her drivers license and the credit card front and back and fax them copies of them before they would fill the order since she had never bought anything from them prior. Very unusual and we have never had that request before from anyone we do business with; we have had people ask for the security code on the back of the card. This is the second time we tried to buy something from TBM for my lab without getting the order filled and the last time was when a very famous modeler was working for me two summers ago and we needed some extra SWB aluminum servo arms that he had used on our project. He called them and asked the folks at TBM to ship them to us and bill his account and they refused so we went elsewhere for them. Looks like they may have gotten burned buy some CC sales that went bad. I don't jump through special hoops to spend my or my compaines money so we just bought the tubes from TNT landing gear instead for $11 more than TBM since they had no special hoops for us to jump through. |
RE: Troybuiltmodels Problem
It's really not TBM's or any of the other company's fault. It's the present administrations New Credit card Reform.
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RE: Troybuiltmodels Problem
I don't know anything about the "reform" issue. Perhaps there is a trickle-down effect that has only VERY recently taken hold, but I had credit-card transactions with at least 6 vendors in June, most of which were new to me, and none of them asked me for that sort of info.
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RE: Troybuiltmodels Problem
THE ONLY TIME TBM ASK FOR YOU TO SEND THAT KIND OF STUFF IS,
1. YOU ARE OUT OF THE U.S.A. 2. YOU ARE NEW AND WANTING TO SHIP TO A DIFFERENT ADDRESS. 3. BILLING ADDRESS IS DIFFERENT THAN SHIP TO ADDRESS. IF YOU ARE WITH TBM FOR 3 MONTHS, THAN WE WILL NOT ASK FOR THIS. YES, TBM HAS BEEN HIT WITH CC FRAUD!! MOST PEOPLE JUST DON'T GET THAT TBM IS TRYING TO PROTECT THE CUSTOMER!!! I'm not Yelling at anyone. Just trying to get the point across. Hope you understand?? |
RE: Troybuiltmodels Problem
RCPETE, WHO WERE YOU SENDING THE EMAILS TOO???
FREDRIK, I AM STILL WAITING FOR YOU TO CONTACT ME. TBM HAS HAD SOME CHANGES, WITH SALES PEOPLE AND EMAILS I NEED TO KNOW WHERE YOU ARE SENDING YOUR EMAILS!! IF YOU DON'T TELL ME I CAN'T HELP YOU Again, I'm not Yelling at anyone. Just trying to get the point across. Hope you understand?? |
RE: Troybuiltmodels Problem
ORIGINAL: Ron Stahl I tried to have my office assistant buy me a carbon fiber tube for a project at work this past week and the TBM phone staff wanted her to copy her drivers license and the credit card front and back and fax them copies of them before they would fill the order since she had never bought anything from them prior. Very unusual and we have never had that request before from anyone we do business with; we have had people ask for the security code on the back of the card. This is the second time we tried to buy something from TBM for my lab without getting the order filled and the last time was when a very famous modeler was working for me two summers ago and we needed some extra SWB aluminum servo arms that he had used on our project. He called them and asked the folks at TBM to ship them to us and bill his account and they refused so we went elsewhere for them. Looks like they may have gotten burned buy some CC sales that went bad. I don't jump through special hoops to spend my or my compaines money so we just bought the tubes from TNT landing gear instead for $11 more than TBM since they had no special hoops for us to jump through. We actually have the same policy for certain orders. If you have zero history with us, especially outside the USA, and are purchasing a big ticket item we will ask for a copy of your ID and CC to assure us this is a valid purchase. This is not only to protect us, it protects the cardholder from fraud. We too have been burned and if an order, for any reason, raises a red flag for us; we will request adequate proof the order is valid. Customers with purchase history from us will never run into these issues... |
RE: Troybuiltmodels Problem
ORIGINAL: hooker53 It's really not TBM's or any of the other company's fault. It's the present administrations New Credit card Reform. Robert J. Edison Anchorage |
RE: Troybuiltmodels Problem
ORIGINAL: gjhinshaw RCPETE, WHO WERE YOU SENDING THE EMAILS TOO??? FREDRIK, I AM STILL WAITING FOR YOU TO CONTACT ME. TBM HAS HAD SOME CHANGES, WITH SALES PEOPLE AND EMAILS I NEED TO KNOW WHERE YOU ARE SENDING YOUR EMAILS!! IF YOU DON'T TELL ME I CAN'T HELP YOU I have sendt E-mails to you. |
RE: Troybuiltmodels Problem
oi that got too long if you can aford a jet you can aford a call here ya go Phone Hours: 9am-6pm Eastern Phone: (941)342-8685 |
RE: Troybuiltmodels Problem
ORIGINAL: rjbob ORIGINAL: hooker53 It's really not TBM's or any of the other company's fault. It's the present administrations New Credit card Reform. Robert J. Edison Anchorage Amen. |
RE: Troybuiltmodels Problem
Thanks guys. Good to know on this forum there's folks smart enough to dig and see I was not being political here.
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RE: Troybuiltmodels Problem
As a former mail order/ retail hobby shop manager of 14 years I fully understand that many of you as business owners/ mangers have your own requirements for new and overseas customers; but these are your requirements to protect yourselfs and not your customers; the CC compaines protect customers from fraud not suppliers. A phone or internet order to any business should not require anything more than the three diget security code along with declairing if the mailing address is differant than the shipping address and the exact name on the CC. We are not allowed to use our own personal cards for company business supplies; so any person using our companies supplied CC like I use to buy supplies for work will always have a differnat shipping than billing address. I'm sorry but were I work we are just not going to jump through a lot of hoops to spend 60 dollars since we can get supplies elsewhere without having to do so.
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RE: Troybuiltmodels Problem
ORIGINAL: hooker53 Thanks guys. Good to know on this forum there's folks smart enough to dig and see I was not being political here. I really enjoy your posts almost all of the time but... This time you were not only being political, but you were incorrect as well. The reason vendors are starting to require us to provide more information is to help prevent credit card fraud...which makes things more difficult for all of us. The present, past, and future administrations have NOTHING to do with it. edit... BTW, I apologize for being rude in a previous post...no call for that, either. |
RE: Troybuiltmodels Problem
rjbob, Many apologoes ahead of time if you took the word "Administration" as Ref to a puplic office. If you did as little as 75/100 CC Transactions either way a day with the NEW underlaying Gov reform laws recently set forth, one would see that it's not a "Good thing Bad thing" but more Gov intervention (because of the CC themselves) that makes it differenlty difficult in order to protect both sides of the transaction and all involved. No need to apolgize on your behalf and hope you are having a great 4th up your way!!!
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RE: Troybuiltmodels Problem
I sent Gary an e-mail over 10 days ago ....still no reply.
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RE: Troybuiltmodels Problem
Was this on a Jet?? You wanted shipping cost???? I have to wait for packing to pack it than goes to shipping to get weighed. Than they call the shipping company to get a quote. I have to say that SOMETIMES This (TO ME) Takes WAY to Long!! But there is nothing I can do. I have sent you a quote via email. If you have not received it let me know. Send me a email at TBM. [email protected] If it goes ANYWHERE ELSE, I will NOT get it!! I answer ALL emails, But there are some that I can NOT answer, SO I send them to the person who can. The past two weeks TBM has laid off 4 people. So things have been CRAZY!! PLEASE SEND ME A EMAIL!! NOW, I WILL TELL YOU THAT I WILL BE IN TUESDAY AND OUT THE REST OF THE WEEK, FOR KENTUCKY JETS. If ANY of you will be there look me up. Gerry
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RE: Troybuiltmodels Problem
I have sent emails to the main line before about an issue, and never heard back.
Sent emails to mike D. zdz engines, and Mike Dooley sent email out right away!... FOr general TBM stuff, don't bother with there general email line....Call them..... Mike D. on the other hand has always GOne out of his way to do great things... ALways answers his emails and gets things done to support the ZDZ moki line of engines. same approach, 2-different results. emails are great, but the phone is still the best way to get things done with most companies... |
RE: Troybuiltmodels Problem
Everyone, I'm not Yelling at anyone. Just trying to get the point across. Hope you understand?? Please accept my Apology....
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RE: Troybuiltmodels Problem
Well one thing about this hobby is that you don't have to buy from someone who doesn't meet your needs. If you have already purchased something and haven't got some of the parts then you deffinitely have a legitimate complaint and TBM needs to, and from my experience, will address it - but you need to call them if they are not anwereing your emial. Whose fault, yours?, thiers? - who knows-but untll you call them you will never know.
For the rest of us we don't have to buy from them if they don't send us a quote in what we consider a timely manner. Heck we can probably find someone else that will sell stuff to us for a lot more money and doesn't support the hobby the way that TBM does. It's our choice. As for me, I think they do a pretty good job and I will continue to go to them when they have products that I need. Your TBM guys enjoy Kentucky Jets. |
RE: Troybuiltmodels Problem
Me-I'm just waiting for a good deal in a DV8R or one that someone has Bunged up that I can rebuild. Had to get that in there!!! Ha. Sri. If some of you would take a look, Gerry is hanging right in here trying to get things straightened out. Don't see how you could be MORE ready and willing then that. I myself at times depending on what the problem's i'm having of late, considered EMail the primary mode of communications (because i'm very hearing impaired) but you can't rely on emails on some things. Hope you all had a Great 4th.
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RE: Troybuiltmodels Problem
I dont think it helps anyone when you air your dirt here in the posts.call them send a registerd letter or whatever it takes but this type of open criticism is never good.
you get stupid comments like its nobodys fault but the administrations credit reform.I sincerely he was just making levity but you have knuckleheads that believe that garabe and this web isnt suppose to make any of those comments anyway. |
RE: Troybuiltmodels Problem
OK... All.... I have been thinking on this, A LOT!!! I think most if not ALL of you are sending emails to [email protected] ... RIGHT???? OK... Here is a Idea... send the email to me! [email protected] I will answer them and cc you where I send it to. I can't help in Customer Problems, BUT I can make SURE you get a email back letting you know that it was looked at and redirected. I am trying to help!! PLEASE Bare with me on getting things resolved and sent out. REMEMBER, I will be in Tuesday July 6 Only than will be at Kentucky Jets. I will Return next Tuesday July 13. This is what I have came up with to try to Help.... I may get Fired by doing this, BUT Customers need answers!! Gerry
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RE: Troybuiltmodels Problem
ORIGINAL: cloudancer03 I dont think it helps anyone when you air your dirt here in the posts.call them send a registerd letter or whatever it takes but this type of open criticism is never good. you get stupid comments like its nobodys fault but the administrations credit reform.I sincerely he was just making levity but you have knuckleheads that believe that garabe and this web isnt suppose to make any of those comments anyway. |
RE: Troybuiltmodels Problem
Hi . I have been contacted by Gerry and problems will be fixed :) |
RE: Troybuiltmodels Problem
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ORIGINAL: DelGatoGrande oi that got too long if you can aford a jet you can aford a call here ya go Phone Hours: 9am-6pm Eastern Phone: (941)342-8685 I disagree Woketman! it helps only when : you have use all your options! . |
RE: Troybuiltmodels Problem
I agree, but some of the options for us may not be options for everyone (due to distance, cost, etc.).
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