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Kudos to Futaba service

Old 06-27-2011, 02:58 PM
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fizzwater2
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Default Kudos to Futaba service

I had a new servo (S9650) that quit on me as I was setting up a new plane (thankfully, infant failure instead of in the air!) - sent it to Futaba's service folks, and according to the tracking info it got to them on the 23rd of this month. Today's the 27th, and it was on my doorstep when I got home, repaired (bad pot) tested and ready to rock & roll. 4 days.

Thanks, Futaba! Looking forward to putting this servo to good use.
Old 06-27-2011, 03:19 PM
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Dave Harmon
 
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Default RE: Kudos to Futaba service

Great!
Over the years, I've had very good service from them as well.
I use JR servos (with the Futaba) and the JR service is just as good......but they need a working website to update and track repair orders.
It IS there but never updated...at least on my repairs.
Futaba is excellent in this regard.
Old 06-27-2011, 05:22 PM
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fizzwater2
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Default RE: Kudos to Futaba service

I'd like to know about that Futaba repair tracking website - I heard nothing from them until mine showed up on the front porch - no service tag number, no e-mail that they got it. But I can't complain, they were fast!

Old 06-27-2011, 05:40 PM
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DougV
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Default RE: Kudos to Futaba service

http://futabarc.com/techsupport/service-center.html

Scroll to the bottom of the page, and enter the invoice or work order number.

Doug.
Old 06-27-2011, 05:43 PM
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Dave Harmon
 
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Default RE: Kudos to Futaba service


ORIGINAL: fizzwater2

I'd like to know about that Futaba repair tracking website - I heard nothing from them until mine showed up on the front porch - no service tag number, no e-mail that they got it. But I can't complain, they were fast!

Fizz....Go here http://www.hobbyservices.com/cgi-bin/whaoe010p.pgm?C=H and put in your info.

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