RCU Forums - Arizona Models (again & final)

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Arizona Models (again & final)

I am finally at the end of my journey with Arizona Models, and I must vent, or explode.

I must accept part of the responsibility myself. I read the thread http://www.rcuniverse.com/forum/m_99734/tm.htm, but, I worked in a hobby shop for 7 years after I retired, and I am familiar with the personality that will not be satisfied "no matter what", the complaining just for the sake of complaining, and that you seldom hear the good things only the bad. My original mistake was to believe that NO ONE could possibly do business that way and still be in business. Boy, what an error in judgement on my part.

I placed my order, got an acknowledgement on 26 January. 3 Months and many e-mails later (some of which were never answered), and a bunch of the "typical for Arizona Models" lame excuses, I got 2 Spandau kits. I immediately began building, but things just didn't feel right. They "felt" much too small for the plane that I was intending to put them into.

I took my available information, and that supplied by Arizona Models, and found that the kits supplied were 1/9th scale, not 1/8 scale. More e-mails, more excuses, and now, almost six months later Jamie sent me 4 sets of wood parts, 8 sets of manila cardboard parts. Apparently, 4 sets six months along is better than 2 sets in a timely fashion as far as he is concerned. I called him on the fact that no ammunition was supplied (as advertised) and was told that he didn't do that under 1/6th scale and he would have the web site corrected. This was in early May and it still reads the same; but now "machined flash suppressor(s)" are not even being supplied. No big loss since the ones supplied for the 1/9th were no where near scale.

Amongst the "parts held up in customs", "I was out of town", "the laser cutter must have mismarked them", and on and on, the latest excuse was, on 22 June;
"What I did find was that the error
> in the kits was not a labeling mistake which was what I first thought but
> the production drawing being completely inaccurate.
>
> In order to correct this I have had to have the CAD file redrawn from
> scratch and then sent to the laser shop for a new batch of guns to be cut.
> Unfortunately this is not a job that can be accomplished in a couple of
days
> especially since our laser shop is outside the county.

Since the only problem with what he sent me was the scale, that doesn't hold water. Since you don't take the files out of the system to send them to the laser cutter, they still exist in some manner and only need scaling, even if he was to use the one that generated the 1/9th kits he first supplied. Since the "outside the country" in reality is no farther away than his computer, all you have to do is attach the file to an e-mail. AND since the "revised" laser cut parts are precisely, to the mm , the identical layout as the print he sent me, all credibility is lost.

I am still trying to figure out what nature of beast I have been dealing with. I cannot imagine anyone in their right mind thinking that customers are stupid enough to actually believe the drivel that he spouts. His excuses are inconsistent, contradictory, and illogical. I never once got even an "sorry for the delay", so he obviously thinks that this nature of doing business is normal and acceptable. At least I will never, never have to go there again.

Les