Tanks of OKC: Experience/Advice needed
 

Good afternoon,

I ordered a few items from RC Tanks of OKC on July 15th. These items included a Clark TBU base, IR emitter, and 15W amp for a Clark Board. The website said that everything was in-stock, placed the order. I didn't hear anything for a week then I reached out to see what the deal was. At that point I was informed not everything was instock but should have it in a few weeks. A few weeks went by patience waiting and I did get the base and emitter. Owner said he still didn't have the amp. It is now October 6th and I still don't have the amp. I tried reaching out via facebook last weekend which has been my main point of contact up to this point. Nothing back, so I tried again today. If I don't hear anything back by the end of the weekend I want to take action and get my money back for the items I did not receive, thankfully I used paypal.

Does anyone have experience with this vendor? I really hope I don't need to get paypal involved but I feel I have waited long enough with little/poor communication to boot. Does anyone have any advice about trying to get my money back through paypal, I have never been in this position before.

I have ordered from him before and had close to the same experience...thats why I buy direct from Clarks website now
try this email
[email protected]
Nathan works at a bodyshop and thats his work email he seemed to answer pretty quick, if no response start a claim immediately with paypal
Dan

I have ordered several Clark items from him over the few years I have been involved in the hobby and I have never had an issue. Once there was a delay getting a few recoil units from him but that was because they were on backorder and it took awhile for the parts to come across the pond. He has always come through for me.

Yes that is what he told me 3 months ago when my order was over due with no comunication from him.....I'm sorry for his loss

Well, I feel a bit better that I am not the only one getting delays. Originally in August he told me he mother was ill which was reasoning for some of the delays, he said nothing of his brother. I definitely feel for the guy because that is a lot to go through. If his personal life at the moment means he can't fulfill orders that is fine, I'd wish he would just let me know and return my remaining money so I can move on to the next vendor. I really don't feel like setting up a dispute but if I don't hear from him soon I will.

I'll update once there is some type of resolution.

Regards

Nathan is a good guy, I've dealt with him for years. Unfortunately the custom tank builders are dwindling down and I know for sure he has a lot of work (I send plenty of people his way for custom stuff). I am in no way defending his lack of communication but I will say he is a trustworthy guy. Life happens, but I'm glad he has contacted you and is getting stuff sorted. Nathan if you read this give me a call buddy, it has been a bit :)

Glad to see he's a trustworthy guy. I've been eyeballing a m3 Lee kit that he has for sell on his sure for a little while. Just been waiting on the funds to be able to buy it. I am totally between him, vandra and Ludwig's. Price is comparable between the 3, but he's here in the states.

Yes, you always have to remember that these "boutique" vendors are usually out of their literal basement. Your not dealing with traxxas or Tamiya. Life gets in the way.

Contacting Nathan Williams; try Facebook
 

Don't think, file the claim. I've done a lot of business with Nathan and I think he's a good guy, but business is business. I usually go to paypal online and click contact us, then go through the hoops till I get a one time code, and yes, I'll say whatever I need to to get that code. ;) Once you get them on the phone it's a lot easier. I recently had an issue, took the time to get them on the phone (I'll tell ya Folks, it's harder than it looks), had to talk for about 25 minutes, but at the end my refund was issued, no waiting. It took about three days to go back to the card I used. So file the claim, and I hope it all works out well. .

And Paypal covers you for 180 days so you're not out of time yet.

All it takes is a little communication from these folks and all would be right. Is it that difficult to let someone know that some things have come up, and your build has been delayed? I think we all realize that these are folks making some cash on a sideline biz, and we'd be perfectly fine with delays due to life if they'd just keep us informed...and not find every possible way to avoid talking to their customers.

You've got a lot of money hanging in the balance on somebody who is dodging your calls and their financial responsibilities to you. I think a call to Paypal is warranted.

Sadly, this thread sounds so familiar.

Mike.

Couldn't have said it better, Mike. I can name several vendors that I won't use simply because they won't take the time to send a simple email.

Get your money back while you can! I once waited two years for a PE57 rifle build, but the guy sent me regular updates and didnt want full amount until the project was done, just a down payment to ensure my commitment....

I'd go ahead and get my money back if I were you. I did eventually get all of the items that I ordered from him in. But that being said the amount of time it took to get those items was way too long. I would have been better ordering from an overseas vendor.

And that is the reason I will not order from him anymore.....same experience. I hope you get your money back

There's no excuse for not communicating