I think there is some confusion.
Airtronics is serviced and distributed in North America by Global Hobby Distributors which is a division of Hobby Shack Inc. Hobby People is the retail division of Hobby Shack Inc.
Address for all of the divisions are the same.
And again, as I said, Airtronics website is still under development so there are times when the contact form is not 100% reliable. However, our service email direct is working and is monitored daily.
Also keep in mind that email is not always as reliable as people think they are. Spam filters, etc as well as the way some email programs work will cause incoming emails or even the emails we send to not go through.
This is why we make sure we have multiple ways of contacting us to ensure no one who wants and needs service is locked out if one form of communication doesn't go through.
Here it is again for your reference however it is a sticky in the Thread for this forum.
If you need to send in a radio for service, this is the address and telephone number:
18480 Bandilier Circle
Fountain Valley, CA 92708
Service Phone: 714 963 0329
Airtronics has a toll-free help line for those with technical questions about Airtronics products.
From how to program a radio to choosing the best servo for an application, we have an expert with a long-time career in the hobby dedicated to helping customers with technical questions. Please feel free to call should you need help with your Airtronics products.
Please call Monday through Friday only between 12 to 4 pm Pacific Time
This line is for technical questions ONLY. For service, repairs, etc. please contact Global Services directly.