catboater

My Feedback: (51)

I recently had to order a few parts for some Robart landing gear I own. It took 3 tries to finally get to speak to someone on the phone who said the parts were in stock and they'd get my order right out.
After 3 more calls asking where my parts were they finally arrived 3 1/2 weeks later.
Now if I were ordering from Hong Kong I'd expect a long week but Robart is in Ill. for God's sake!
It seems that this American company isn't too concerned with customer service after the sale,,,,,,I don't know. Anyone else out there have this experience, or did I just catch them on a bad MONTH?

kd4lyh

My Feedback: (2)

Came across this post. I thought I was the only one having trouble getting parts. Seems all they care about is money and once they get yours they dont seem to care after that. My formula is Crappy service+no parts support= chicken **** company. I have since sold all Robart stuff I had and moved on.

carlgrover

I haven't dealt with them in quite a few years but my experience back then was negative as well. Very poor attitudes.

I still think they make a quality product though.

raptureboy

Add another one to the list. Several emails, phone calls, and then there's the outrageous shipping charges for parts that weigh nothing. $10 for a set of links that cost $12 and weigh less than an oz.