What'should up with Sierra giant scale company?
10-07-2015, 04:39 PM
#1
Thread Starter
My Feedback: (3)
Join Date: Dec 2003
Location: Stamford, CT
Posts: 218
Likes: 0
Received 0 Likes
on
0 Posts
What'should up with Sierra giant scale company?
I have been trying to reach them for 2 weeks about my order, by phone and e-mail. No responce. What'S going on?
10-07-2015, 05:17 PM
#4
Thread Starter
My Feedback: (3)
Join Date: Dec 2003
Location: Stamford, CT
Posts: 218
Likes: 0
Received 0 Likes
on
0 Posts
You mean they are hard to reach normally? I had no trouble until I placed an order... Wold be disappointing as I suspect they have a good product and would like to receive it to continue my build
10-07-2015, 08:27 PM
#5
Yup, easy to get a response when you'll potentially give them money, once its gone, good luck. While the product is OK, the customer service is abismal. I only say the product is OK, bc if you have problems with it, your chances in getting it rectified are pretty slim to zero unless you figure it out yourself (im speaking from experience with Two purchases that both had faulty gear from the moment they were received).
10-08-2015, 06:46 AM
#6
My Feedback: (2)
Join Date: Jul 2003
Location: Brisbane, QLD, AUSTRALIA
Posts: 2,787
Likes: 0
Received 8 Likes
on
4 Posts
+1 to what Thomas said...
aweful hard to to get a hold of them, and if something is wrong with your order especially if it's their fault, you lose out.
much like an really really expensive hobbyking actually!!!
thanks
dave
aweful hard to to get a hold of them, and if something is wrong with your order especially if it's their fault, you lose out.
much like an really really expensive hobbyking actually!!!
thanks
dave
10-09-2015, 06:27 PM
#8
My Feedback: (77)
Join Date: Apr 2002
Location: Bryan, TX
Posts: 3,157
Likes: 0
Received 0 Likes
on
0 Posts
HELLO GENTS!!! If you would like a SIERRA PRODUCT.. I have been a SIERRA DEALER/STOCKING DEALER for over 6 years now...
Please email me your order/request and I can make sure of a prompt communication and get you what you need...
email direct to me at:
[email protected]
my website is www.vqwarbirds.com
Cheers,
-TOMAS
VQ WARBIRDS
"KEEP 'EM FLYING"
Please email me your order/request and I can make sure of a prompt communication and get you what you need...
email direct to me at:
[email protected]
my website is www.vqwarbirds.com
Cheers,
-TOMAS
VQ WARBIRDS
"KEEP 'EM FLYING"
10-09-2015, 07:24 PM
#10
http://www.sierragiant.com/news.html
alao not sure where his products have a great reputation. Ive met far more people who do Not want to deal with Sierra than I have those who have.
10-10-2015, 01:35 PM
#14
10-10-2015, 01:42 PM
#15
[QUOTE=ForcesR;12111394]You are correct, the owner of Sierra is a retired machinist who has set up his own machine shop at his home in a very large work shop, or what some folks would call a garage, a very big garage
Join Date: Nov 2011
Location: , OH
Posts: 143
Likes: 0
Received 0 Likes
on
0 Posts
Thanks
10-10-2015, 07:27 PM
#17
Senior Member
My Feedback: (26)
I have a set of the cheap Chinese retracts not EFlite. You buy the oleo strut from one manufacture and the retract mechanism from another. With some modification the two parts fit fine. The complete assembly cost $90 dollars per unit or $180 dollars for a set. These retracts will support weight up to 30lbs and the model I have them installed in is a 1/5 scale TA152H weighting in at 27 lbs. I have five takeoff and landings without a failure. I'm not saying they won't fail eventually but in this hobby things do go wrong unannounced.
10-10-2015, 07:57 PM
#18
One day, I will see his shop for myself. At this point, I just want my stuff back. I sent him a set of retracts for repair back in Feb. The last two times I was able to get a hold of him (March & April) I was told my retracts were ready to ship. I provided my credit card information which to this day was never charged and my retracts were never sent. I left voicemails, emails and made countless calls but no reply, no answer. I'm not a happy camper.
10-11-2015, 04:14 AM
#21
I have a set of the cheap Chinese retracts not EFlite. You buy the oleo strut from one manufacture and the retract mechanism from another. With some modification the two parts fit fine. The complete assembly cost $90 dollars per unit or $180 dollars for a set. These retracts will support weight up to 30lbs and the model I have them installed in is a 1/5 scale TA152H weighting in at 27 lbs. I have five takeoff and landings without a failure. I'm not saying they won't fail eventually but in this hobby things do go wrong unannounced.
10-11-2015, 08:10 AM
#22
To all forum members/readers; my sincere apology for posting misinformation concerning Sierra! I should have known better not to post on a forum when one is fustrated and under the influence of Captain Morgan. I know there is no excuse for posting false information, but I did, and I acknowledge and accept my stupidity! All I can do at this point and time is hang my head in shame and move forward!!
10-11-2015, 11:23 AM
#24
Join Date: Jun 2012
Location: Bristol, CT
Posts: 4,002
Likes: 0
Received 0 Likes
on
0 Posts
From what i understand, Darrell is a machine shop owner who fabs RC retracts as a side venture. . Probably waiting untill he has enough orders to justify a production run. I have his retracts and have no complaints. Good quality. That being said, His CS really is non existent. Like HK as someone stated. If he would just hire a little high school dweeb to shuffle papers and ship out orders on time, He might just change his reputation and actually get somewhere with it.
BTW, Hi Tony, long time no see.
BTW, Hi Tony, long time no see.
10-11-2015, 12:58 PM
#25
Banned
My Feedback: (1)
Join Date: Jun 2002
Location: Brisbane, Queensland, AUSTRALIA
Posts: 7,744
Likes: 0
Received 2 Likes
on
2 Posts
I have a few sets of his Sierra gear and it is very popular here. Over the years I have had a fair bit of luck getting hold of him for orders and the like. Last order was about $1500 worth of 1/4 scale tempest gear, 2 sets of scale wheelsa dn 2 tail retrat units. All arived quickly and amazing quality. That was back in 2008.
I did try to get an order for a set of 1/4 scale spitfire retracts for a friend but had no luck. In the end they were sources through I think Meister scale. They arrived quickly that way.
Another manufacturer based here in oz is Custom Retracts. They make reasonable gear. Again very popular here as they are local and have been in the market a long time though are now with a new owner who seems to be doing a good job.
Needed my Vailly Seafury retracts repaired after major bingle. 2 week turn around.
http://www.customretracts.com.au/
Agree though that Darryl needs to hire somebody to run the admin, phones, emails and posting orders while he focuses on production.
Always easy to be a keyboard warrior and vent becase the lastest gizmo for our toy hasn't arrived in time for us to play with it.
cheers
Peter
I did try to get an order for a set of 1/4 scale spitfire retracts for a friend but had no luck. In the end they were sources through I think Meister scale. They arrived quickly that way.
Another manufacturer based here in oz is Custom Retracts. They make reasonable gear. Again very popular here as they are local and have been in the market a long time though are now with a new owner who seems to be doing a good job.
Needed my Vailly Seafury retracts repaired after major bingle. 2 week turn around.
http://www.customretracts.com.au/
Agree though that Darryl needs to hire somebody to run the admin, phones, emails and posting orders while he focuses on production.
Always easy to be a keyboard warrior and vent becase the lastest gizmo for our toy hasn't arrived in time for us to play with it.
cheers
Peter