From what i understand, Darrell is a machine shop owner who fabs RC retracts as a side venture. . Probably waiting untill he has enough orders to justify a production run. I have his retracts and have no complaints. Good quality. That being said, His CS really is non existent. Like HK as someone stated. If he would just hire a little high school dweeb to shuffle papers and ship out orders on time, He might just change his reputation and actually get somewhere with it.
BTW, Hi Tony, long time no see.