fpp

[size=5][size=3] Request #517841
V-NH WF - 4x #TGY-9018MG/17322 Turnigy TGY-9018MG Metal Gear Servo 2.5kg/13g/0.10 = $18.68

Frank
Apr 09 05:37

These 4 servos which you advertise as having metal gears arrived and I see that they have plastic gears. If I wanted a plastic gear servo, I would have ordered your cheaper servos each of which cost $2 less. Why should I pay $8 extra and risk my plane because you guys cheat and lie about the products you sell? Thanks for wasting my time and money.

Comments
User photo
NickSo
HKCS

Hi Frank ,
Thanks for contacting the HobbyKing Support Team.

We apologize for this disappointing order experience, as I am afraid that we have sent an incorrect item to you instead. Please kindly cooperate with us, by taking photos showing the items that you have received, and it will be forwarded to warranty specialist for checking. We will compensate if the items are confirmed to be sent incorrectly. Thank you for your understanding.

Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
NickSo
HobbyKing Support Team
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April 12, 2013 15:54
User photo
Frank

It is not resolved. Still waiting for a refund.

April 19, 2013 21:19
User photo
NickSo
HKCS

Hi Frank ,
Thanks for contacting the HobbyKing Support Team.

Please let me know if you have received incorrect items, thank you.

Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
NickSo
HobbyKing Support Team
Dont forget to follow us on Twitter and Facebook for discounts and promotions!
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April 21, 2013 17:33
User photo
Frank

It is not resolved. You owe me $8 and need to change the description of
this servo on your website. I know you won't. I'm not buying from you
again.

April 29, 2013 02:40
User photo
NickSo
HKCS

Hi Frank ,
Thanks for contacting the HobbyKing Support Team.

If you have received an incorrect item, please cooperate by taking photos, showing the incorrect item, and its bar code to us. Also, please show all items from the same parcel box, and also the packaging materials (showing shipping information). Thank you.

Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
NickSo
HobbyKing Support Team
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May 02, 2013 19:12
User photo
Frank

It is not resolved.

May 09, 2013 23:07
User photo
NickSo
HKCS

Hi Frank ,
Thanks for contacting the HobbyKing Support Team.

Kindly be informed that we are awaiting for your supporting information (photos or videos) so that we are able to open a claim file for you. Please provide the photos to us, so that we are able to process your claim promptly, thank you for your cooperation.

Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
NickSo
HobbyKing Support Team
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May 13, 2013 21:57
User photo
Frank

.
DSCN2224.JPG DSCN2224.JPG (quick view)
DSCN2220.JPG DSCN2220.JPG (quick view)
DSCN2217.JPG DSCN2217.JPG (quick view)
DSCN2220.JPG DSCN2220.JPG (quick view)
DSCN2224.JPG DSCN2224.JPG (quick view)

May 14, 2013 01:00
User photo
NickSo
HKCS

Hi Frank ,
Thanks for contacting the HobbyKing Support Team.

We apologize for the inconvenience caused. Please provide colored photos clearing showing the item, so that we could locate the problem and provide corresponding compensation, thank you for your cooperation.

Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
NickSo
HobbyKing Support Team
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May 15, 2013 18:00
User photo
Frank

May 16, 2013 11:50
User photo
NickSo
HKCS

Hi Frank ,
Thanks for contacting the HobbyKing Support Team.

I am sorry but we are unable to find the image, please resend it to us, thank you.

Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
NickSo
HobbyKing Support Team
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May 20, 2013 19:52
User photo
Frank

not resolved

May 27, 2013 21:25
User photo
NickSo
HKCS

Hi Frank ,
Thanks for contacting the HobbyKing Support Team.

Kindly provide us with the colored photos, so that we could further process your claim, thank you.

Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
NickSo
HobbyKing Support Team
Dont forget to follow us on Twitter and Facebook for discounts and promotions!
http://www.facebook.com/HobbyKing
www.twitter.com/hobbykinglive

May 28, 2013 20:59
User photo
Frank

not settled,

June 05, 2013 04:25
User photo
NickSo
HKCS

Hi Frank,

Thanks for contacting the HobbyKing Support Team.

We are still looking into your case. In order for us to better assist you, please send us some more pictures of all FOUR PRODUCT ID: TGY-9018MG without cover removed.

Looking forward to hear from you.

Regards.
NickSo
HobbyKing Support Team
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June 09, 2013 10:59
DSCN2224a.jpg DSCN2224a.jpg (quick view)

June 09, 2013 10:59
User photo
NickSo
HKCS

Hi Frank ,

Thanks for contacting the HobbyKing Support Team.

We are still awaiting you to get back to with the requested photos.

Since you have opened a dispute with PayPal, therefore, we will not refund or replace until the case is closed. If you do not wish to provide further information, please return all servos back to us for inspection.

Please follow the instructions below for arrangements of returning warranty parcels.

Please log in to your HobbyKing account and fill out the link provided below:
http://www.hobbyking.com/hobbyking/s...upportform.asp

Please take note of the RMA number and the return address for the item (the address will be provided after the RMA has been completed), send the item back to us via the cheapest postage method that provides tracking, however the shipping fee is non-refundable. We will continue to process your warranty claim once the faulty parcel has returned to our warehouse for inspection.

For more information regarding our warranty policies, please visit:
http://www.hobbyking.com/hobbyking/store/FAQ.asp

Thank you for your assistance in the matter, please contact us again if you have any other queries.

Regards.
NickSo
HobbyKing Support Team
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http://www.facebook.com/HobbyKing
www.twitter.com/hobbykinglive

June 13, 2013 17:48


June 14, 2013 01:05
User photo
NickSo
HKCS

Hi Frank,

Thanks for contacting the HobbyKing Support Team.

The photo should show all four servos, so please resend it to us. The previous photo is only showing one servo.
.
Regards.
NickSo
HobbyKing Support Team
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http://www.facebook.com/HobbyKing
www.twitter.com/hobbykinglive

June 16, 2013 11:40
User photo
Frank

I don't care about the lousy $8 (the difference between 4 metal servos and the ones you stuck me with). I've wasted enough time without taking apart 3 more servos for your viewing pleasure. But there is a principle that is important here- doing what is right not what you can get away with. Many customers who work on a pay scale closer to yours and who get screwed by you feel some financial pain from your greedy, cheating ways. Additionally, the company you work for routinely demonstrates no respect for patent law, floods the market with junk, much of which I suspect is manufactured under deplorable conditions.

thailazer

That is indeed a sad trail! They need to take a lesson from Amazon or www.rammount.com. Ram Mount sent me an incomplete GPS mount and I was a bit ticked to not get all the hardware. I sent them an email, and 22 HOURS later, the USPS delivered a complete new item. I still don't know how they did it, but it sure satisfied this customer.

batdog

My Feedback: (1)

I would not expect that you will get any help from Hobby King as your first email to them was very RUDE. Change your attitude if you expect positive results. batdogp

flyinwalenda

My Feedback: (5)

Here's what HK thinks of you and your (and everyone elses) problems. It's their customer service creed.
http://www.hobbyking.com/hobbyking/store/__34855__Miss_Congeniality_Pilot_Figure_51mm_x_26m m_x_42mm.html

karlik

While his first comment could have been a bit more polite, it's not why things failed.
Whenever I order from a hobbyking or xheli type place, the first question I ask is "am I willing to write off this purchase if it gets screwed up". In this case I would have posted in the asst forums that these aren't metal gears as advertised and tossed them into the parts bin for use in a later project.

My first thought was maybe the email system at HK is blocking images (mine does)? But when I see that 20 days later they want to see images of the box and packing material (how many of us would still have that) I think it's pretty clear that they have no intentions of fixing the problem.

countilaw

All the emails you got from HK were just standard BOT replies. The request for photos was just a bide for time hoping the Paypal dispute time would run out.

If HK was a reputable company, they would have acted on the first request for a refund. They have a shipping order as to what you ordered, and what you received. They knew the servos they sent to you were not metal gear. They just don't care. Anthony Hand, the Austrialian, cares very little for the people in the hobby. He is in it for the money. Even though they claim to have the cheapest prices in town, they can be the highest prices with their shipping charges, and their customer service as evidenced above, is no existant.

I'll never buy from them. There are plenty of places here that are cheaper, and definitely more honest than Hobby Kr_p.

Frank

It's time for all the shills to come out from under their rocks and start slamming the victim.