TheArsonist21

Hey guys, I just want to know something..

When you place an order, do they send you an order conformation? I never got one, I only have my paypal receipt to them. And I called the 480-569-8847 number like 25 times today and no one answered.

I am wondering if there is another number to reach them at?

They arent responding to my emails and I am starting to get worried.

Jrgunn5150

I honestly don't remember if they ever sent me any confirmation's or not. I do beleive they did, but I can vouch for this. B-p-p is one of the best online companies I have ever done business with, and there is none better. Troy may be bogged down from holidays or whatever, but he will take care of you and he won't rip you off, so no worries, just be patient.

slowcobra

I'm still waiting on my brushless system as well, I got an email confirmation but No order yet, it was shipped on 1/4/07 and havent seen it yet.

TheArsonist21

Well I dont even know when mine was shipped. All I know, is that I want my stuff to come in. I have 7 packages coming in the mail with about 17 more parts coming!

slowcobra

When did you place your order?

TheArsonist21

December 29th.

Racing T

Dont worry, same as Jrgunn5150 here, one of the best if not the best on-line shop I have ever do bussines with, Troy is a very helpfull person and they even send me a free pen/screwdriver the last time I ordered from them.

slowcobra

That should have shown up by now. I ordered mine on January 1 and email said it shipped the 4th.

TheArsonist21

Exactly. And they DONT answer the phones or call me back, so as of right now, I think they messed something up.

slowcobra

Mybe he is backed up from Holidays like said before, at least lets hope. lol He seems like a credible guy.

Mini_Me

With his history of good customer service you guys are being a bit selfish prematurely in your assumptions. How do you not know that maybe a something bad might have happened to him personally?

GravityJunkie

I'll also agree that bpp.com is the best around. He helped me out with a problem when it wasn't even his issue. Troy went out of his way to fix it, he went way above and beyond to correct my problem. Best customer support I have received in a long time!!!!

I have heard about another time when he got really busy and backed up. I believe that time there also were problems getting ahold of him be email and phone. Last I heard, I believe he took care of everyone. Just hang in there and try to contact him. It'll all work out.

TheArsonist21

Im not being selfish. I dont know anything about this guy, only what you are all teling me. ALl I know is that I didnt recieve my motor, and I cant get in touch with him. Also, he has 130.00 of my money, so it DOES make me a little nervous. I will takt your word for it that hes a credible guy, I just want at least an email letting me know whats going on.

-Inverted-

He will get you your items for sure. Maybe something just happened. His E-mail response time Is a bit slow though.

TheArsonist21

He got back to me by email! He said he would figure out whats going on, and then give me a call.

Hammerhead808

I can also vouch for BPP. I got First Class customer service from Troy.

slowcobra

I emailed him a few days ago and he confirmed my order shipment, He is good at sending me emails back. Im just worried about why my order has not arrived.

hemiblas

I can also vouch for Troy at B-P-P. He always answered my emails and they had the best deal I could find. I had a problem with one of my products and he offered to take it back and send me a replacement.

Jrgunn5150

Kinda off topic, but this thread should be used as a lesson to online retailer's. Customer service can totally make or break their reputation, and their business. So you retailer's better treat us right!!!!!!!!!!

TheArsonist21

He called me and said it was shipped out. I just am waiting for it now.

Yes, I was getting worried. He needs to make some kind of conformation thing for his site. That makes people think they are getting robbed.

-Inverted-

I got an e-mail conformation for each step when I ordered my Mamba from there.

slowcobra

I work at an online/catalog companys warehouse and from taking many angry phone calls from unhappy custemers not recieving thier orders via Priority mail we ussualy tell them to check with thier local post office and if not there to call back. So im off to check my post office, be back late tonight.

slowcobra

No luck today, even checked my PO

TheArsonist21

I didnt get anything either. I am starting to lose hope on this one.

TheArsonist21

I recieved my order today, Wriath 7K and Quark 33.

I am going to be installing everything now.

Also they sent me a free screw driver set.