If there's a problem with it,send it back.If the product is not up to standards,don't buy it.A lot of Chinese made products are not the best quality and most people understand this.ESM have the most horrible control linkages and I saw a decal that said "not sure what this is supposed to say" when all it was was a "no step" decal.Sometimes you just get a bad one once in a while.
If quality is what you want,IMO, get a Yellow Aircraft or build one from plans.Skymaster has some nice looking planes but looks do not insure quality.
Like they say,If you want it done right,do it yourself. If not,deal with it!
I agree that for the money you spend on something like this,you expect it to be right.Once enough people have issues and stop buying their product,they will produce better quality planes(maybe).Too bad America doesn't have more companies making models.But if they did,I think the quality would be better because we ***** about the slightest details.They might also be more expensive,but we would cry about that,too...lol.
I hope you get your problem resolved with SM and and have no more issues.But remember....USA bearings are made from better steel than Chinese bearings...and thats a fact! Maybe the same for models.....