I hate to be the bad guy here but.....

How could you possibly know if a plane crashed due to pilot error or a faulty part. This is basically how the factory sees it. Statistically speaking, at least 90% of crashes are due to pilot error. At least at our airfield.

Personally I believe you, because I have had my share of issues with Parkzone and Spektrum stuff. I now have accepted the fact that some things will fail and I wont be compensated for it. 20% of my yearly RC budget goes to these so called "warranties".

Good luck. Hope they at least respect you enough to talk to you about the issue.