ORIGINAL: Doug Cronkhite
Since when is the CEO the person to talk to about a specific customer service issue? Have you tried asking Customer Service about this, showing them your documentation about how this would be handled, and moving up the chain of command that way?
Exactly! I've always had golden service from Horizon, in fact, I can't believe some of the extra miles they've gone for me over the years with out me asking. Your issue doesn't seem very hard to resolve, basicly it sounds like you want to return a NIB receiver and get credit for it....
I doubt your CC company will do anything for you.... you bought and received a new receiver... end of story... if you want to return it call Horizon for authorization. The very worst scenerio is you now have two great receivers
Mike