RE: Problems with Horizon Hobby
Horizon service records every conversation. The bad part here is not having any names to go back to the recording. If he had any I could help being a dealer. I think the problem is you are dealing with two serarete parts of the company. Service doesn't talk to sales. If you kept the return slip from service it will have a name on it. Call customer service with that name and tell them your story. If you still don't want the receiver and it is unopened return it by UPS to get it signed for then call your CC and do a charge back, but only after having prove horizon has got it. On the other hand why not just keep it for later, then this situation will never happen again. Dennis