If you feel intimidated that would a personal problem of yours. You were not singled out as bad or negative nor was the company so why would you feel intimidated unless you think you and the company are absolutely perfect above and beyond talking about the what if's??? He did not bash anyone or any company. He was simply looking for help and reasurance. Of which you shared NONE!!! Perhaps your comments about him made the company look bad, but he didnt. So why are you bashing him, a happy and satisfied customer of that company who has more than one of thier products and who loves that companys stuff. Are you trying to lose customers for Wren by badmouthing him?? Cause there is more of a chance of that than from anything he said. Perhaps glass houses should have some mirror's.