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Old 01-01-2011 | 11:36 AM
  #62  
sailing1
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From: tulsa, OK
Default RE: Wren 160 explodes

My first turbine only had 6 hours on the clock when it suffered a blade failure on the compressor and shelled the berarings while in flight. I got the plane down without damage. Because the turbine was used and over 4 years old I knew that the repair was going to be on me. So I took pictures of the install and wrote up what had happened and sent it off to the manufacture to await my fate. Two weeks later it showed up on my doorstep totally rebuilt with no charge at all to me, not even the freight Just a note that said welcome to Jet flying and please call if there are any future concerns.

I have since purchased two brand new turbines and both were from the same guys. They sure proved thier dedication to customer support and made a loyal customer out of me. I didn't name the tubine manufacture on purpose because (both of my new turbines do however have lifetime warranties) in the context of this message it really isn't important to anyone except me.

I know the Wren turbines are a quality product and would bet they know how to cement those long term relationships just like my guys did for me.