They really have no tech support. They provide problem resolution help for issues with shipping in orders or damage, but that's it.

They've put up this forum and the ones over at rcdiscuss.com to let more experienced users help out others with problems.

There are also order resolution forums there too.

What you're experiencing falls more into the technical questions area, that they do not answer nor provide.

That's why the planes are sold inexpensively... there are no support staff salaries to pay...