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Old 08-12-2003 | 05:40 PM
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rfw1953
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From: Hampton Cove, AL
Default Sullivan Service

Just a quick Sullivan experience. I ordered a Megatron Starter from Quantum Models. They were the only compnay to have this starter when they were weeks on back order fromSullivan. Anyways, the starter switch contacts couldn't handle the 24 volts derived by putting two 12 volt batteries together, They would weld shut after just a few seconds. Not a good when trying to start a gas engine with this high torque machine.

I called Quantum and they responded by saying they were unaware of any problems with the switch, or the starters. I said thanks and went directly to Sullivan. Sullivan had made an updated heavy duty switch as a replacement part for the Megatron. The lady on the phone asked my name and address and in two days the switch arrived free of charge. Now thats good service. No BS and no push back on a real issue that needed to be addressed. By the way. The Megatron is a killer starter. Highly recommend for hard to start big gas engines.