David ,
I as well just read the magazine last night, and I can echo Doug's comments.
I spent last weekend at the Liberty Bell Rally where BV along with Tom Dogen were in attendance. They were most helpful to those who asked for or needed it I saw many planes test flown and lots of customer support there. I needed a set of wire gear for my Bobcat as the solder joint had failed on one side very early Saturday morning. Within just a few moments after them arriving at the field and asking if they had brought any to sell Tommy had a set in my hands so I could keep flying. My experience with BVM is that Bob sometimes answers the phone but if he is to busy to do so they have many qualified people there to solve the problems. All in all BVM is the standard that everyone else is measured up to, but also remember that it is a company and not just a one man show. Bob has every right to defend his business as he has worked long and hard to make it what it is. You as well have your right to your opinions but the choice of words in different counties mean different things sometimes.