I have ordered a few things from HK and the last item (set of air retracts) I am still waiting for. HK has great prices and provide you good info on your order status. Of course I chose the least expensive shipping method and with that you get what you get. The tracking for the last item indicated the package arrived and departed from Jamaica, NY US postal Office. That was on 4/13/11 it is now 4/22/11 and I have not received it. My assumption is; not to blame HK for the time it takes to ship since it's been here in the US for over 1 week and not been delivered. HK tells you when your order is placed, when it leaves there facility and the tracking system telss you where it is whenever the Postal Service updates the system which is not to frequently once it arrives here. So I can't blame HK for delay in receiving my item, and I don't think the Postal Service would listen to my complaint of taking 8 days and counting to reach AZ from NY. The items I bought in the past all seemed to be exactly what was described and what the reviews indicated about the performance or quality. I think they (HK) do a pretty good job overall based upon my limited experience using them.

Sledge_78