I've been a very happy customer, using "Horizon Hobby" products for the past 1,5 year.
I've tried JR, Spektrum, H-9, E-flite Parkzone, Saito, Evolution etc products.

I've also used some of the e-flite e-retracts in several sizes with no problems (on the small ones).

In the past month I've installed 2 sets of 60-120 size retracts on 40-size warbirds.
According to e-flite (http://www.e-fliterc.com/ProdInfo/Files/60120lowres.pdf) the aircraft weight that they can support is between 3,63kg and 6,80kg.
The above mentioned warbirds have a flying weight (including fuel) of 3,7kg, so there is no problem on this matter.
They both are glow planes.

During the last 1 month FOUR retracts have gone bad. Which means all of them on both of the planes. I've replaced all of these and i am waiting for them to stop working again, thus destroying, scratching, maybe crashing one of my airplanes.
The setup I am using is spektrum RX, and Hyperion LiFe battery on the one and [email protected] on the other airplane.

I suppose they cannot withstand the vibration from the 2-stroke glow? I don't know and Horizon Hobby refuses to help me on this matter.

I've sent them an e-mail explaining them the situation and their answer was very simple and of-course not helpful at all.
I quote you below their reply.

Q U O T E
Hello,

Thank you for contacting Horizon Hobby Product Support.

The retracts can be used with anything as long as you do not surpass the weight restrictions.

If you should need further assistance regarding this issue please reply to this e-mail.

If you need immediate assistance, contact our Product Support staff toll free at (877) 504-0233. Our support representatives are available Monday through Friday, 8-7, Saturday 8-5 and then Sunday 12-5 central standard time.

Thank You,

Marc ‘RC’ | Product Support | Horizon Hobby | New Products at: http://www.horizonhobby.com
U N Q U O T E

After their above reply, I mention the weight of the planes and since 01/JUN/11 I have no reply from them and not expecting any.


I express my opinion, in order to help other modelers and avoid using these set of retracts, unless they want to start having problems.


Up to now I was very happy with HH, but unfortunately I am very disappointed with their attitude and lack of help on this matter.



Anthony,
Greece