I am currently and have been since July 8th making my case with a wing failure on a Cap arf. They have been friendly on the phone and understanding.... but I have never recieved any calls back from them. It has been up to me to pursue it. But today, they finally admitted that my wing failed do to the lack of glue. We came to terms today and they have made an offer acceptable with me. I'm glad everything has worked out and I will do more business in the future with Lanier.