Funny, I've always had great service from Horizon. Matter in fact I bought a second (after I crashed the first one) Seagull .90 Extra 260 and the fuse was a little crushed. I sent them a picture of the damage with my phone #, they called me and they sent me a new fuse and a canopy hatch! No questions asked! Cost them $100 including shipping.

I told Horizon over the phone that- because of my skills as a builder, that I might be able to fix it without anyone ever knowing the damage ever happened. I asked the Tech that if I did my method of repair would it work? And the Tech said he said that he wasn't sure. But that he would send me a new Fuse anyway and that he would do all the paperwork for me.

He also said if my repair didn't work to use the old fuse as firewood. Like I mentioned, I repaired the damaged fuse and it looks as if it was never crushed and it still has its original covering. So now I have a brand new fuse still in the box incase I ever need it.


My cowl and guns on my Fokker DVII I had to replace 2 years ago because of shipping damage, and they sent me new ones no questions asked. I had E-flite MCX issues and they sent me a new MCX Helicopter after we tried exchanging the board, and they sent me another bad board. I sent the helicopter and new board they sent me under warrenty and they sent me a new BNF new in the box. The Helicopter is now over 3 years old and I still fly it around the house driving my wife crazy.

What I think is going on here is Horizon hasn't had many problems with the new retracts, and needs better proof that they went bad. Use the warrenty like I did with the MCX. Most of the time they don't try to fix it and just send you a new one and record the transaction in there data base.

I will always buy their products, and many of the employees are in the hobby themselves. Products from China are always a hit and miss, it's wrong to bash a product because you had a miss. From reading what you wrote it seems that Horizon is willing to help you out. It's just going to take a little work on your part because the price of the retract is about $150. Horizon it seems want to help you without making a bigger loss for themselves which is understandable in this bad world economy.

I wish you luck. I've always bashed companies in the past I felt did me wrong. But the more I think about it, I was wrong for doing that. I also think it's wrong to come to RCU to rant and ask for a boycott because of one bad experience. Anyone who knows me knows I always over react, and no good ever comes out of it. JMHO

Let us know what they find once Horizon gets your retracts, they will send you a Email the day they get it for inspection. If enough people complain to Horizon about problems they are having with the retracts, they will do a recall and will upgrade what ever goes bad on them at no cost to you.

Pete