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Old 07-01-2011 | 06:02 PM
  #20317  
WRM
Senior Member
 
Joined: Jul 2004
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From: Weatherford, TX
Default RE: Welcome to Club SAITO !

You are going to love Saito's email about my bearings.

From: "product support" <[email protected]>
Date: June 22, 2011 9:59:26 AM CDT
To: <[email protected]>
Subject: FW: Ticket #: 001-00-1615874 Open

Hi Randy,

Thank you for contacting Horizon Hobby Product Support.

I received a response from Saito regarding the rear bearing being shielded., please read below.

If you should need further assistance regarding this issue please reply to this e-mail for additional support. If you need assistance in the future, please feel free to e-mail us at [email protected] or you may also contact us toll-free at 1-877-504-0233. Make sure to visit our web site at http://www.horizonhobby.com to see all of our newest products!


Thank You,


David W.
Horizon Hobby
Product Support Team
4105 Fieldstone Rd
Champaign IL 61822
1-877-504-0233




Sent: Wednesday, June 22, 2011 4:07 AM
To: David; DIST: ASKSAI
Subject: RE: Ticket #: 001-00-1615874 Open

David,

I received this response from Saito today. I hope this helps with your customer.

About rear bearing for FA-72;
In the past, there was an incident that the retainer of the rear bearing was broken and the balls spread in the crankcase.
After that, we’ve chosen the shielded bearing for several engines.
The shield has appropriate clearance for lubrication so he doesn’t need to be worried.





Sent: Tuesday, June 21, 2011 5:38 PM
To: DIST: ASKSAI
Subject: Ticket #: 001-00-1615874 Open

Hello Saito Team,
A customer is requesting information on the FA-72. He is wondering why the rear bearing is shielded. He believes the rear shield prevents the bearing from being properly lubricated, any ideas?


TICKET RECEIVED: 6/21/2011 5:35:58 PM

DESCRIPTION: 
WTK why we shielded the back bearing

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