Hello,

I apologize for the range problems you have had with your new Caldera. It is very rare for our 2.4ghz systems to have range issues without there being some kind of damage to the RX antenna, or the batteries being low in the radio.

Our policy is that the customer is responsible for sending the product into our shop for evaluation. Once received, we will take a look at the items and then determine if there is a defect from the factory or not. If the product indeed turns out to be defective, then we will gladly cover the cost of the parts, labor, and shipping back to you.

If it is completely apparent where the problem lies, we have no problem sending out the proper replacement part(s). However, in this situation, it can be the radio, receiver, batteries, or antenna damage causing the range problem. This is the reason we are asking you to send the items in question into our shop. Again, we will gladly pay for shipping back to you when the parts are found to be defective. We just need to have the parts in our possession to make that determination.

Thanks,
Billy