I can respect that it is your policy, but I don't agree with it one bit when it's a brand new truck. This is something that should never have passed <u>Q</u>uality <u>A</u>ssurance.
Send it up the road and back, and DOH !!... It doesn't go up the road. That's ok, just sell it anyway and hope it's some stupid kid that will pay for shipping and wait two weeks without getting mad.

I've had several conversations with people at Redcat about this, and even offered to put a deposit on a new receiver... After looking in the forum, most people say it's <u>rarely</u> the remote, and usually the receiver.

With that said, I asked Redcat to just send me a new receiver. It might cost Redcat 5 bucks w/ First Class shipping.
I also asked what other troubleshooting I could do here. They basically said they would do the same things I had, but they just "needed to do it there."
Which means, we just want you to spend 10 dollars on shipping, and wait an extra week. (Not including this conversation started on Monday.)

Bottom line is I don't think it's fair to make me pay for things on a brand new truck...Shipping or otherwise...
If you guys have been doing this a long time, and the forum says it's probably the receiver, then why not just send me a receiver to try? It's cheaper to do that than have me send the entire control system in for inspection.

I'm a technician, so throw me a bone. If you give me good information, I can troubleshoot it.
If I can work on a 150,000.00 video wall, I can dang sure figure out this little truck.

My 2 cents.