If I may:
To the redcat people in Arizona that posted earlier in the thread. Your business practice model is in need of evaluation. First and foremost here is the way a real Warranty is supposed to work, Let me lay it out for you.

1. If the product is still under the warranty period. The manufacturer should pay to have it shipped to them and returned to the customer at the manufacturers expense "PERIOD".
2. If the product is out of warranty then yes I would agree that the end user (customer) should pay both ways.

That is it in a nutshell. Your "POLICY" needs revamped as do many other RC manufacturers that are picking up on the Hobby King way of doing things.

Get real with it or go out of business. Your choice.

Good Day

Glenn Williams