here's my 2 cents........
Totaly understand that things break and sometimes other things just stop working, and I don't mind returning a product for inspection, but with that, if it is brand new, you should be able to return it to ANY local authorized redcat dealer. Maybe have certain dealers with the power of reinbursement......maybe change things up a little with the warranty, 30 days to any redcat dealer, from 30 to 90 return to redcat headquarters..... i don't know.
All i do know is i also have a brand new QUAKE with ALL BLOWN diffs again for the second time, and i'm dealing with it, not too happy but still going to give it one more try