Nitroplanes/hobbyparts/nitrorcx/xheli are just as bad at times. Had a friend with an exceed RC and they didnt stock parts for it for 3 months, kept pinging customer support with no answer. Stick to towerhobbies... Honestly they may not carry many brands... They may jack up prices on certain items because they know its "hot"... But their coupons are great and the service is very good and they stock parts often... And they support their own brand very very well like flyzone/hobbico/duratrax/supertigre... Now thats not to say their own product line doesnt have flaws... but they will stock/support their product line very very well. Another is horizon hobby... They don't have the best prices but horizonhobby customer support for me was painless... I bought a nitro speed-nt from them and it came with a bent rear CVD, cracked gas tank, hairline crack on the front a-arm, and a dead steering servo and all I did was call them and sent them pics... They sent me all the parts overnight with no need to return the defective parts. Was very pleased.