ORIGINAL: smithcreek
ORIGINAL: Hawaiian Hawker
They would have a great/greater business if they improved their customer relations.
If they spent the money required to improve their customer service then they would have to charge significantly more for their products. It's a simple matter of what business plan they choose to follow. 99% of the people buying the cheap junk they sell aren't really into RC, they just bought some cheap little plane because they saw one at a park that day, they don't visit forums to discuss the pros and cons of different models. Banana Hobby is perfectly happy selling them crap then ignoring them if they have a problem because the vast majority of those people were never going to buy another rc product anyway.
I agree about that, the business model they use is not directed at the hobby purist. The problem I have is that they have a plane I want just to kick around and have fun with but I cannot find it thru anyone else. I will not order it because of what I read off this forum but I wish I could get the plane through another supplier. Oh well I have other planes I want thru the reliable places so I am avoiding the BHheadache.