Agreed, but we also need to recognise the damage a public badmouthing can do to a small company. (I'm talking in general terms here, not having a go at anyone involved with this thread). There is also the danger of people complaining publicly when they haven't operated the thing correctly in the first place. It's not as if we're overburdened with people turning out good stuff like Norvels, Enyas, and the like, and we need to be a bit careful or we'll all find ourselves using Chinese electric motors.

My policy is that if I have a problem, I'll give the manufacturer the chance to sort it out. If it's handled properly, then great - end of story. If not, that's when I won't mind going public with it.