It would seem that the reputation takes quite a hit if all other considerations are ignored except profit, and a quick return on investment. I bear no personal ill will powards Mr. Chow but do hold him accountable for selling an untested product that has proven to be defective. It will take a long time to earn back lost trust. There's an old saying that applies here:" Fool me once, shame on you. Fool me twice, shame on me!" It is very difficult to fool me twice.